Uyanda Phongomile
Cape Town
Summary
Dedicated and customer-focused young & vibrant individual with entry-level experience in hospitality, customer service and call centre operations seeking to gain more knowledge, and improve skills at your organisation. I am a strong communicator with excellent interpersonal skills and can adapt to handling high-level pressure situations. I am committed to delivering exceptional service and contributing to overall team success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Agent
EXL Service SA
02.2025 - Current
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Waitress
Infinity Lounge Restaurant & Bar
02.2024 - 09.2024
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Call Centre Agent
WIPRO - RAIN CALL CENTRE
11.2023 - 02.2024
- In the 3 months I worked during the holidays I learnt handling and quickly resolving customer issues regarding product sales and customer service problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Waitress Assistant and kitchen assistant
Wimpy Restaurant Cape Gate
2021 - 02.2022
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
Bachelor of Arts - Psychology and English
Rhodes University
High School
Monument Park High School
Skills
- Dedicated
- Hard Working
- Time Management
- Punctual
- Innovative
- Verbal communication skills
- Adaptability
- Efficiency
Certification
- National Senior Certificate(NSC) - 2021
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Xhosa
Proficient
C2
Timeline
Customer Service Agent
EXL Service SA
02.2025 - Current
Waitress
Infinity Lounge Restaurant & Bar
02.2024 - 09.2024
Call Centre Agent
WIPRO - RAIN CALL CENTRE
11.2023 - 02.2024
High School
Monument Park High School
Waitress Assistant and kitchen assistant
Wimpy Restaurant Cape Gate
2021 - 02.2022
Bachelor of Arts - Psychology and English
Rhodes University
References
- Thembelihle Siswana (Manager @ Wimpy ) +27 (78) 967-9872/ t.siswana@gmail.com
- Nombulelo Ntsunguzi ( Manager at WIPRO - RAIN CALL CENTRE ) +27 (71) 766-9923 ntsunguzinombulelo@gmail.com
- Tinashe (Infinity Restaurant) - +27 (64) 812-8300
- Craig Gavin-Woodhouse (EXL Team leader) - +27 62 301 4012
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