Uviwe Mbana
Import, Export And Logistics Management
East London
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Retail Assistant
Edcon/Retailability
East London
04.2019 - 01.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Point of sale operator.
- Stock take preparations
Administrative Assistant
Fumana Thuto
Mthatha
01.2017 - 03.2019
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Administrative Assistant
DP Madalane Electrical
Mthatha
03.2012 - 12.2015
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Payroll assistant.
- Followed up on claims with Eskom.
Coin Treasury Custodian
Standard Bank Mthatha Cash Centre
Mthatha
01.2010 - 02.2012
- Checked coin reserves throughout the facility.
- Placed coin orders with SBV.
- Dispatching coin orders to retailers.
- Constantly balancing the till.
- Operating the sachet machine.
- Booking repairs for coin processing machinery.
- Dealing with cash in transit officers.
Education
Higher Certificate - Import, Export And Logistics Management
University of Cape Town
Cape Town 10.2022 - 12.2023
Higher Certificate - Development Practice
ETDP-SETA
Mthatha 01.2011 - 12.2011
Matric - Commerce
Umtata International School
Mthatha 01.2007 - 12.2007
Skills
Data Entry
Problem-Solving
Excellent Communication
Planning and Coordination
Analytical and Critical Thinking
Cultural Awareness
Good Telephone Etiquette
Decision-Making
Retail transactions processing
POS systems
Microsoft applications proficiency
Timeline
Higher Certificate - Import, Export And Logistics Management
University of Cape Town
10.2022 - 12.2023
Retail Assistant
Edcon/Retailability
04.2019 - 01.2022
Administrative Assistant
Fumana Thuto
01.2017 - 03.2019
Administrative Assistant
DP Madalane Electrical
03.2012 - 12.2015
Higher Certificate - Development Practice
ETDP-SETA
01.2011 - 12.2011
Coin Treasury Custodian
Standard Bank Mthatha Cash Centre
01.2010 - 02.2012
Matric - Commerce
Umtata International School
01.2007 - 12.2007