Uthmaan Mohamed

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

I have over 4 years of experience in customer service and technical support, working for the like of Amazon and First National Bank. Dealing with queries through different platforms such as phone, chat, and email, as well as adapting to work schedules such as NightShift. I am adaptive, hardworking, and vibrant, and I work well in a team and thrive individually too.

• (RANKED WITHIN TOP 20 AGENTS - 2015 - FNB South Africa, 08/01/15
• (ACHIEVED TOP AGENT FOR NOVEMBER 2021) - Amazon, 11/01/21

• Employee of the month award.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.