Urvashi Jina

• Leading Supervisors and Rental Agents at the counter, overseeing daily routines at the counter, control and execution of service standards and ensuring sales and service goals are met
• Monitoring of fleet availability, to ensure that the location is covered and prepared for reservations
• Ensure the safety of staff, customers, premises, vehicles and equipment by encouraging and monitoring reports
• Daily administrations duties – DBR Reconciliation
• Ensuring fuel reconciliation and fleet - reports are done daily
• Ensuring outstanding payments are received from client
• Monitoring the usage of hired vehicles with clients
• Programs used – WHEELSYS
• Develop staff to deliver the highest levels of customer service and ensure total customer satisfaction
• Consulted customers to boost product sales and services.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

• Assisted in setting up for annual cleanroom Conference.
• Serving as the primary point of contact.
• Daily administrative duties.
• Meeting with Vendors at the venue location to help set-up, running errands for suppliers/vendors.
• Socializing with vendors and attendees.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Positions

Rental Agent – Team Leader – Assisting Branch Manager – Branch Manager – Dispatch Manager.

Branches

ORTIA – Sandton – Randburg – Lanseria – Pomona Depot – East London - George Airport - Pretoria

Branch Manager Duties:

• Building and maintaining effective relationships with suppliers.
• Building and maintaining effective relationships branch managers/supervisors, area sales managers and operation teams within the area of responsibilities.
• Contributing to motivation and developing of the team through professional leadership.
• Ensuring selection and appointments are made in line with employment equity targets.
• Ensuring all new employees have required documentation on file.
• Ensuring all employee documentation is actioned as per procedure and submitted by deadlines (new employee, change in job functions, personal notice changes, exit interviews, counseling, disciplinary, coaching, one on one meetings, performance appraisals).
• Ensuring teams meeting are conducted as required.
• Performance appraisals are done twice per annum, ensuring appropriate action is taken to correct poor performance.
• Motivating and aspiring the teamwork through coaching and creating an engaging environment for employees and empowering employees through appropriate delegation.
• Prepare and submit month-end reports to the Regional Admin Manager, within agreed deadlines. (overtime, incident reports, attendance register, leave forms).
• Ensuring all equipment is in working order and reflected on assets register.
• All claims are submitted timorously (petty cash, expense claims)
• All financial records are retained and available as per retention procedures (pre-printed stationery, banking books, petrol books and cash claims).
• Monitor budgets/ expenses monthly as per regional manager.
• Ensuring Miscellaneous charges and counter products are charged accurately (cross-border, one-ways fees, additional driver, valets, baby seats, delivery and collection fees).
• All vehicles returned are inspected correctly, where necessary damage reports are completed, and the customer charged.
• Ensuring all company assets are securely locked away daily (keys, vehicles, tablets, lost property, all equipment)
• Attending all training programs as per company requirements.
• Developing relationships both internally and externally
• Internal relationships: Damage and Workshops Departments, other Area sales managers, HR manager, Fleet control team.
• External relationships: Suppliers such as, Gas Stations at Branches, Tyre repair suppliers, windscreen repairs suppliers, landlords and hardware stores in the areas.

Skills gained:

• In dept understanding of FCR processes procedures, policies and workflow (fleet management, de-fleeting and up-fleeting).
• Understanding of how dispatch integrates in operations.
• Car rental industry knowledge, motor industry knowledge.
• Understanding of operating process flow.
• Basic understanding of labour legislation & occupational health and safety.
• Problem-solving skills and solutioning. Well-developed internal resilience. Multi-tasking.
• Well-developed communication skills to negotiate with suppliers and interact with internal customers.
• Broad conflict resolution skills.
• Remain resilient with stress and work well under pressure, managing others, focus on getting task done, customer centricity and focus, high energy levels, communicate clearly and concisely.

Dispatch Manager Duties:

• Control the movements and allocations of Fleet vehicles (6500 vehicles) for the Gauteng region includes areas such as Upington, Bloemfontein, Kimberly, Polokwane, Nelspruit, Witbank, Johannesburg, Pretoria.
• Daily reports are actioned, and discrepancies are resolved.
• All vehicles must be accounted for in the yard.
• De-fleeting according to plan and quality standards. Assisting with up-fleeting vehicles.
• Ensuring all equipment is in working order and reflected on assets register.
• Maintaining and securing a healthy & safe environment for all staff
• Ensuring all staff are aware of Health and Safety regulations.
• Notifying suppliers of outsourced staff, of headcount required daily.
• Attending monthly and weekly meeting as per company requirements.
• Building and maintaining effective relationships branch managers/supervisors, area sales managers and operation teams within the area of responsibilities.
• Ensuring upgrades are managed within regional targets and procedures.
• Ensuring all vehicles on the “ready line” meet quality standards and any issues identified are rectified timeously.
• All vehicles returned are inspected correctly, where necessary damage reports are received from branches.
• Pre-approve any overtime that is required from staff.
• Maintaining a relation with petrol supplier to manager account and sufficient petrol stock is on hand at depot branch.
• Ensuring all company assets are securely locked away daily.
• Ensuring any malfunctions or security issues is action immediately and report to regional manager.
• Premises are inspected daily, and irregularities are reported and actioned timeously.
• Attending all health and safety meetings as per company.
• Actioning the fleet plan report every 3 hours as per company procedures.
• Attending all training programs as per company requirements
• Tracking of vehicles.

Skills gain:

• Thinking practically, open to accepting feedback.
• Focus on initiating action and getting things done.
• Strong resilient working in high stress environments and pressure.
• Making decisions on the spot, directing people and managing tasks.
• Teamwork, embracing change, self-confidence.
• Developed a strong drive to grow the business.
• 100% received for Audits on Health and Safety.
• Developing relationships both internally and externally

Internal relationships: Damage and Workshops Departments, other Area sales managers, HR manager, Fleet control team, call centre team, panel shop team.