Ursula Fredericks
Benoni,South Africa
Summary
Tenacious Key Account Manager skilled in driving and generating business to achieve growth targets. Manages sales pipelines to deliver commercial performance. Communicates and negotiates confidently to build productive, profitable client relationships.
Offers motivation and resilience to role in fast-paced sales environment. Builds rapport through good communication to influence customer decisions. Productive under pressure to achieve tasks within deadlines.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Key Account Manager
Daisy Business Solutions
Sandton
01.2021 - Current
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Strengthened client relationships through regular communication and effective problem-solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
External Sales Consultant
BMI Group ( Coverland Roofing)
Germiston
01.2015 - 03.2021
- Utilized CRM software to manage prospect pipeline, track sales progress, and maintain detailed records of client interactions.
- Developed comprehensive sales strategies based on market research data to drive business growth in targeted regions.
- Participated in industry trade shows, conferences, and networking events to expand professional network and increase brand visibility.
- Mentored junior sales representatives by sharing best practices, industry insights, and valuable feedback on their performance improvement plans.
- Streamlined communication between internal departments which improved efficiency of order processing.
- Enhanced customer satisfaction with personalized attention to individual needs and concerns.
- Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
- Exceeded quarterly sales targets consistently by proactively identifying high-potential prospects within assigned territories.
- Managed a large client portfolio, ensuring timely follow-up on leads and addressing any issues or concerns effectively.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Exceeded monthly sales targets and quotas consistently.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Utilized customer feedback to identify new product opportunities and market trends.
- Attended trade shows and conferences regularly to increase brand visibility.
Internal Sales Consultant
EWC Express
Jetpark
01.2011 - 01.2015
- Improved order accuracy through meticulous data entry and verification processes.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
- Managed cross-functional teams for efficient project execution and timely completion.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Registered vendors and customers on database to maintain updated roster.
Customer Service Representative
Cross Border Cargo
Jetpark
01.2007 - 03.2011
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Personal Assistant
Iveco Italian Commercial
Johannesburg
01.2007 - 08.2007
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
Education
High School Diploma - Senior
Wordsworth High School
Benoni, Gauteng 01.2000 - 12.2006
Skills
- Services optimization
- Key Account Management
- Social Media Marketing
- Lead Generation
- Business Development
- Account Management
- Client Relationship Building
- Sales Analysis
- Cold calling
- Closing Techniques
- Cross-selling techniques
- Prospecting and Cultivating
- Sales Cycle Management
- Market Planning
- Relationship Building
- Motivated Team Player
Certification
Sales Essentials Certificate
Languages
English
Fluent
Afrikaans
Fluent
Affiliations
- Reading
- Sport
- Church
- Baking
Timeline
Key Account Manager
Daisy Business Solutions
01.2021 - Current
External Sales Consultant
BMI Group ( Coverland Roofing)
01.2015 - 03.2021
Internal Sales Consultant
EWC Express
01.2011 - 01.2015
Customer Service Representative
Cross Border Cargo
01.2007 - 03.2011
Personal Assistant
Iveco Italian Commercial
01.2007 - 08.2007
High School Diploma - Senior
Wordsworth High School
01.2000 - 12.2006
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