Ursula Fredericks
Key Account Manager
Benoni
Summary
Motivated and dedicated professional committed to achieving optimal results in all endeavors. I I approach challenges as opportunities for personal and professional growth, continually seeking to expand my knowledge and skill set. Known for my strong work ethic and willingness to go above and beyond expectations, I am proactive in embracing new challenges and demonstrating adaptability. I am eager to contribute my talents and dedication to achieving organizational objectives, including a readiness to invest extra time and effort to ensure success.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Key Account Manager
Daisy Business Solutions
Sandton
01.2021 - Current
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Expanded key account base by identifying and cultivating new business opportunities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Strengthened client relationships through regular communication and effective problem-solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed key competitors to respond to competitive threats.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Prioritized helping customers over completing other routine tasks in store.
External Sales Consultant
BMI Group ( Coverland Roofing)
Benoni
01.2015 - 03.2021
- Utilized CRM software to manage prospect pipeline, track sales progress, and maintain detailed records of client interactions.
- Developed comprehensive sales strategies based on market research data to drive business growth in targeted regions.
- Participated in industry trade shows, conferences, and networking events to expand professional network and increase brand visibility.
- Mentored junior sales representatives by sharing best practices, industry insights, and valuable feedback on their performance improvement plans.
- Conducted product presentations, demos, and trainings to demonstrate value proposition to prospective customers.
- Streamlined communication between internal departments which improved efficiency of order processing.
- Enhanced customer satisfaction with personalized attention to individual needs and concerns.
- Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
- Exceeded quarterly sales targets consistently by proactively identifying high-potential prospects within assigned territories.
- Managed a large client portfolio, ensuring timely follow-up on leads and addressing any issues or concerns effectively.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Exceeded monthly sales targets and quotas consistently.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Utilized customer feedback to identify new product opportunities and market trends.
- Attended trade shows and conferences regularly to increase brand visibility.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
- Prepared pricing agreements and contracts to close sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prospected new sales leads from directories, referrals and partners.
External Sales Consultant
BMI Group ( Coverland Roofing)
Johannesburg
01.2011 - 01.2015
- Improved order accuracy through meticulous data entry and verification processes.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
- Managed cross-functional teams for efficient project execution and timely completion.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Registered vendors and customers on database to maintain updated roster.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Generated monthly performance reports to track and analyze shipping trends.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Built long-term relationships due to prompt and courteous service.
Customer Service Representative
Cross Border Cargo
Jetpark
01.2007 - 03.2011
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Personal Assistant
Iveco Italian Commercial
Johannesburg
01.2007 - 08.2007
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Served as point of contact between clients and managerial staff.
Education
High School Diploma -
Wordsworth High School
Benoni 04.2001 -
Skills
Services optimization
undefinedTestimonial Letter
With over a decade of experience in key account management and a proven track record of driving sales growth and fostering long-term client relationships, I am excited about the opportunity to bring my expertise and passion for exceeding customer expectations to your esteemed organization. Throughout my career, I have consistently demonstrated a relentless commitment to delivering exceptional results and adding value to the clients I serve. My extensive experience in key account management has equipped me with a deep understanding of client needs, effective communication skills, and the ability to develop tailored solutions that address unique business challenges. One of my greatest strengths lies in my ability to build and nurture strategic partnerships with key clients, leveraging a consultative approach to understand their goals and priorities. By fostering open communication, trust, and transparency, I have been able to anticipate client needs, identify opportunities for growth, and drive revenue expansion through cross-selling and upselling initiatives. In addition to my client-centric focus, I am also adept at collaborating with internal cross-functional teams to align strategies, streamline processes, and ensure seamless execution of deliverables. My leadership skills and ability to motivate and inspire team members have been instrumental in driving collaboration and achieving shared objectives across departments. What sets me apart as a Key Account Manager is my unwavering commitment to continuous improvement and professional development. I thrive in dynamic and fast-paced environments, where I embrace challenges as opportunities for growth and innovation. By staying abreast of industry trends, emerging technologies, and best practices, I am able to adapt quickly to evolving market dynamics and deliver innovative solutions that drive sustainable business growth.
Licence
Code 10
Computer Packages
- Parcel perfect
- SAP
- Excel
- Syspro
- Pastel evolution
- Corefreight
- Excel Accounting
- Compu-clearing
- Winfreight
- Accpak
- Sage
- Salesforce
- Georep
Personal Information
- Date of Birth: 08/06/88
- Nationality: South African
- Marital Status: Married
Certification
Sales Essentials Certificate
Sales Certificate
Identify customers and generate selling opportunities
Timeline
Sales Essentials Certificate
01-2024
Key Account Manager
Daisy Business Solutions
01.2021 - Current
External Sales Consultant
BMI Group ( Coverland Roofing)
01.2015 - 03.2021
External Sales Consultant
BMI Group ( Coverland Roofing)
01.2011 - 01.2015
Customer Service Representative
Cross Border Cargo
01.2007 - 03.2011
Personal Assistant
Iveco Italian Commercial
01.2007 - 08.2007
High School Diploma -
Wordsworth High School
04.2001 -
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