Upenyu Gwanzura
Import and Export Coordinator
Harare
Summary
Dedicated professional with 15+ years in the FMCG, excelling in customer service, sales, and supply chain management. Recently streamlined import/export processes, achieving 100% compliance. My career aspirations are in Supply Chain/Customer service management under Imports and Exports.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
2
2
Languages
Work History
Import and Export Coordinator
Nestle Zimbabwe
09.2020 - Current
- Managed 462 bills of entries in 2024 with 100% compliance.
- Application of all government required permits for imports and exports.
- Communicating with clearing agent to facilitate shipments.
- Streamline shipping tracking processes to avoid demurrage charges
Customer Service Executive
Nestle Zimbabwe
04.2015 - 08.2020
- Ensured accurate record keeping for customer master data, attained a rating 3 audits in a row
- Cultivated a culture of accountability by providing clear expectations and effective performance management rooted in observing, recognizing and coaching.
- Developed and presented detailed weekly and monthly reports, improving order fulfillment accuracy by 60% and streamlining warehouse stock management.
- Achieved 99% accuracy for order processing and 100% for credit note processing.
Channel Development Sales Executive
Nestle Zimbabwe
11.2010 - 03.2015
- New product development-launch, market research, sales patterns supporting sales through product awareness initiatives
- Increasing coverage by 50% through in home visits
- Established clear communication channels with partners to maintain strong working relationships.
- Negotiated and finalized partnership agreements, ensuring alignment with company objectives and targets.
- Conducted market analysis to identify potential channel partners and strategic business opportunities.
- Developed and executed strategies to recruit and manage new channel partners and resellers.
- Monitored channel sales performance and implemented measures to achieve sales targets.
- Collaborated with marketing team to create targeted campaigns for channel partner networks.
Sales and Marketing Manager
First Brands Zimbabwe
04.2006 - 06.2007
- Met with prospective clients to assess needs, explain products or services offerings and promote sales.
- Monitored sales performance and enforced adherence to established sales quotas.
- Enhanced packaging and product materials, including designs, color choices and slogans.
Key Accounts Executive
Colcom Foods
04.2004 - 03.2006
- Highlighted products to current and prospective customers by conducting live demonstrations.
- Assisted customers with after sales to personally address problems and provide additional support.
- Boost product exposure at the retail level by working with retail merchants and management to revamp displays.
- Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs.
Sales Representative
First Brands Zimbabwe
01.2003 - 03.2004
- Determined customer's needs based on sales calls and face to face meetings.
- Maximized customer satisfaction by quickly responding to any concerns or requests.
- Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services.
Education
Bachelor of Business Administration - Marketing and Supply Chain
University of Natal
Higher National Diploma - Customs and Legislation
Premier Business School
Skills
- Customs Procedures and Legislation
- SAP system
- Customer Service
- Operational Efficiency
- Leadership
- Team Management
- Coaching
- Effective Communication
Timeline
Import and Export Coordinator
Nestle Zimbabwe
09.2020 - Current
Customer Service Executive
Nestle Zimbabwe
04.2015 - 08.2020
Channel Development Sales Executive
Nestle Zimbabwe
11.2010 - 03.2015
Sales and Marketing Manager
First Brands Zimbabwe
04.2006 - 06.2007
Key Accounts Executive
Colcom Foods
04.2004 - 03.2006
Sales Representative
First Brands Zimbabwe
01.2003 - 03.2004
Higher National Diploma - Customs and Legislation
Premier Business School
Bachelor of Business Administration - Marketing and Supply Chain
University of Natal
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