Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Timeline
Hi, I’m

Upenyu Banana

Waiter
Upenyu Banana

Summary

Dynamic and dedicated waiter with extensive experience at Hezendel Hotel & Spa, excelling in high-volume dining environments. Proven ability to enhance guest satisfaction through attentive service and strong multitasking skills. Committed to food safety and quality control, ensuring a memorable dining experience for all patrons.

Overview

3
years of professional experience

Work History

Hezendel Hotel & Spa

Waiter
06.2022 - Current

Job overview

  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Education

Midlands State University
Zimbabwe

Certificate from Insurance And Risk Management
08.2020

University Overview

Skills

Customer service

Accomplishments

Accomplishments

    Employee Of The Month: Recognized for consistently exceeding performance expectations

Reference

Reference

Available upon request

Timeline

Waiter
Hezendel Hotel & Spa
06.2022 - Current
Midlands State University
Certificate from Insurance And Risk Management

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