Experienced team leader with strong leadership, analytical skills, and devotion to compliance and regulations. Focused on product knowledge and dedicated to providing quality care for ultimate customer satisfaction. Knowledge relating to policies that govern the banking and non-banking financial institutions. A strong team member with the ability to work independently, as well as within a division. Building and developing resources and environment to enable the team to achieve its desired vision. Responsible for the satisfaction of a team’s outcomes facilitates the process of removing obstacles.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Analytical thinking
Coaching and mentoring
Key performance indicators
SMART goals
Complex Problem-solving
Call center operations
Conflict resolution
Giving constructive feedback
Loss prevention