Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Unity More

Team Leader Universal Banking
Johannesburg

Summary

Experienced team leader with strong leadership, analytical skills, and devotion to compliance and regulations. Focused on product knowledge and dedicated to providing quality care for ultimate customer satisfaction. Knowledge relating to policies that govern the banking and non-banking financial institutions. A strong team member with the ability to work independently, as well as within a division. Building and developing resources and environment to enable the team to achieve its desired vision. Responsible for the satisfaction of a team’s outcomes facilitates the process of removing obstacles.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

18
18
years of professional experience

Work History

Team leader Universal Banking

Standard Bank Group
09.2019 - Current
  • Manage staff members.
  • Coach and constantly evaluate staff members.
  • Manage voice branch evaluations escalations.
  • Provide updated feedback to managers and staff.
  • Adhere and drive adherence to bank policies and processes.
  • Set and maintain departmental standards.
  • Actioning monthly reports
  • Managing attendance and adherence

Banker

Standard Bank Group
06.2014 - 08.2019
  • Work to deliver the highest level of client service.
  • Home Loans Service
  • Vehicle and Asset Finance Service
  • Transactional Banking Service
  • Adhere to bank policies and processes.
  • Process Cross Border Letters and Verify Information
  • Generate Settlements and Paid-Up Letters
  • Systems: OS2, ILO, UI Tool, Amazon, NT200, Certrack, Alfa, Easy trace, CPS, BDS, XDS, PING

Team leader Customer contact centre

Multichoice
09.2007 - 01.2014
  • Assisting team and staff members with team leader calls and queries, or any complex query
  • Coaching and mentoring
  • Managing attendance and adherence
  • Maintain service quality standards.
  • Presenting to the operations manager monthly on how my team performed for the month and how did we positively contribute towards achieving the business objectives.
  • Daily team stats analysis
  • Motivating and making the team works towards reaching the company objectives.

Education

MOVE leadership programme -

Standard Bank
11.2024

FAIS Supervision - undefined

Moonstone
11.2023

National Certificate - Banking

Cornerstone
12.2021

Business administration - undefined

Institute of Business Studies (IBS)
12.2002

Grade 12 - Matric

Trinity Secondary School
11.2000

Skills

  • Communication Skills
  • Leadership Skills
  • Problem Solving Skills
  • Analytical Skills
  • Analytical thinking

    Coaching and mentoring

    Key performance indicators

    SMART goals

    Complex Problem-solving

    Call center operations

    Conflict resolution

    Giving constructive feedback

    Loss prevention

References

Asanda, Nobotana, Manager, Asanda.Nobotana@standardbank.co.za, 066 571 8204, Standard Bank SA

Timeline

Team leader Universal Banking

Standard Bank Group
09.2019 - Current

Banker

Standard Bank Group
06.2014 - 08.2019

Team leader Customer contact centre

Multichoice
09.2007 - 01.2014

FAIS Supervision - undefined

Moonstone

National Certificate - Banking

Cornerstone

Business administration - undefined

Institute of Business Studies (IBS)

Grade 12 - Matric

Trinity Secondary School

MOVE leadership programme -

Standard Bank
Unity MoreTeam Leader Universal Banking