Unati Nyovane
Johannesburg & Cape Town
Summary
I'm a competent, highly organized, and confident individual with an enthusiastic and proactive approach to work. I have developed excellent management and interpersonal skills and flexible skill set.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Legal and tax services
Direct marketer
Houghton,Johannesburg
08.2025 - 12.2025
- Call customers and sell them legal , funeral or healthcare plans.
- Rejoin old customers to their old policies/cancellations
- Find out why they cancelled and how we can do better.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer sales agent
Afrishore BPO
Bryanston
07.2024 - 11.2024
- Assisting customers with any queries they have via chat bot.
- Giving them any additional information about the campaign.
Call centre agent
Capita
Cape Town
03.2019 - 11.2020
- Self-employed consumer lending
- Business term loans
- Asset finance
- Specialist in business lending
Sales assistant
T & N mini market
Soweto, Johannesburg
06.2016 - 11.2019
- Packing all stock
- Placing & pricing
- Ensuring all customers needs and wants are met
Promoter/Brand ambassador
Gold Rush
Midrand
03.2024
- Informing customers on promotions happening in the branch.
- Adding more customers to get membership cards for the branch.
- Informing them of what the branch and brand consist of.
- Hosting clients on special event nights.
Education
Matric -
National School Of The Arts
BraamfonteinN4 business management -
South West Gauteng College
Dobsonville campusSkills
- Excel
- Analytical Skills: Track performance metrics (open rates, conversions, ROI), interpret data, and optimize campaigns based on results
- Microsoft Word
- Communication & Writing: Craft compelling messages (copywriting) for various channels (email, print, digital) and present strategies
- Strategic Thinking: Plan campaigns, understand customer behavior, and align efforts with business goals
Accomplishments
- Problem solving, Any sort of conflict between colleagues, I know how to manage in a professional way without having it being escalated to grievance.
- Client satisfaction, Every client I've ever dealt with never complains & I always receive positive feedback and ensure I always have empathy when dealing with a client/customer.
Languages
- English
- IsiXhosa
- Afrikaans, Advanced
- English, Proficient
- IsiXhosa, Proficient
Languages
English
Advanced
C1
Afrikaans
Beginner
A1
Xhosa
Advanced
C1
Swahili
Beginner
A1
Timeline
Legal and tax services
Direct marketer
08.2025 - 12.2025
Customer sales agent
Afrishore BPO
07.2024 - 11.2024
Promoter/Brand ambassador
Gold Rush
03.2024
Call centre agent
Capita
03.2019 - 11.2020
Sales assistant
T & N mini market
06.2016 - 11.2019
Matric -
National School Of The Arts
N4 business management -
South West Gauteng College