Summary
Overview
Work History
Education
ID Number
Contactnumbers - Number1
Attributes
Personal Information
Timeline
BusinessAnalyst

Unathi Ndikhangele Njombolwana

Tourism Management
Vosloorus

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Barman and Customer Service Agent

Misty Mountains Reserve
Tsitsikamma, Eastern Cape
08.2017 - 11.2020
  • Supported management in the planning and execution of promotional events to attract new customers.
  • Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
  • Assisted in training new staff members on bar operations, procedures, and customer service standards.
  • Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
  • Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
  • Implemented creative solutions for handling high-volume orders without sacrificing quality or presentation.

Waiter

Slider/I Jump
Johannesburg East, Gauteng
09.2016 - 09.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Waiter

Saints
Sandton, South Africa
01.2021 - 04.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Filter Machine Operator

Gold Leaf Tobacco Corporations
Linbro Park, Gauteng
04.2021 - Current
  • Facilitated clear communication between team members and management for seamless operation coordination.
  • Ensured adherence to quality standards through rigorous inspection of final products before packaging.
  • Improved safety standards with thorough training on equipment operation and workplace protocols.
  • Proactively identified potential bottlenecks in the production line, implementing solutions that improved overall efficiency.
  • Achieved consistent product quality by monitoring weights, seals, and caps during the filling process.
  • Demonstrated flexibility in adapting to various production schedules, meeting deadlines consistently without compromising quality standards.
  • Actively participated in safety meetings, promoting a culture of awareness and prevention among coworkers.

Education

Tourism Management - Tourism And Travel Management

Oxbridge Academy
Cape Town, South Africa
06.2024

ID Number

960915, 5274, 08, 6

Contactnumbers - Number1

065 855 2292

Attributes

I consider myself to be a proactive, dynamic sales target-focused individual. And would sincerely appreciate the opportunity of introducing myself to you personally in your consideration of a reliable member on your team also with the energy and dedication I'm willing to express in the company.

Personal Information

Nationality: South African


Language: Isixhosa, Zulu, sePedi, seTswana & English

Timeline

Filter Machine Operator

Gold Leaf Tobacco Corporations
04.2021 - Current

Waiter

Saints
01.2021 - 04.2021

Barman and Customer Service Agent

Misty Mountains Reserve
08.2017 - 11.2020

Waiter

Slider/I Jump
09.2016 - 09.2017

Tourism Management - Tourism And Travel Management

Oxbridge Academy

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Unathi Ndikhangele Njombolwana Tourism Management