Unathi Vaaltyn
Helpdesk Operator/ Technical Assistant
Pretoria
Summary
Dedicated and passionate individual with a strong work ethic, possessing excellent problem-solving skills and a proven track record of delivering efficient support. A professional with a strong ability to prioritize tasks and communicate effectively with technical and non-technical teams.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Help Desk Operator
Servest
Pretoria
2023.10 - Current
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Contributed to the development of a robust knowledge base, enabling operators to quickly access information for common issues.
- Managed high-pressure situations calmly and effectively, maintaining professionalism under tight deadlines.
- Developed strong relationships with internal departments to facilitate seamless cross-functional support.
- Utilized remote desktop tools to diagnose and resolve client issues efficiently without requiring onsite visits.
Vending Machine Technician
Tsebo Solutions Group
Johannesburg
2023.07 - 2023.10
- Contributed to safe work environment by adhering to established safety protocols during all aspects of machine servicing and maintenance tasks.
- Enhanced customer satisfaction by maintaining clean and organized vending machine areas.
- Demonstrated exceptional problem-solving skills when faced with challenging technical scenarios or unique customer requirements during servicing appointments.
Call Center Sales Agent
Old Mutual
Johannesburg
2022.11 - 2023.02
- Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
- Utilized company-provided scripts to effectively engage customers while maintaining compliance with industry regulations.
Barista
Buzz Factory Restuarant
Port Elizabeth
2013.12 - 2014.02
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Ackerman
Port Elizabeth
2012.12 - 2013.01
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St. Georges College
Port Elizabeth, South Africa 2008.01 - 2012.12
Skills
Empathy and patience
Network troubleshooting
Professionalism
Task prioritization
Call center operations
Relationship building
Analytical thinking
Adaptability
Customer communication
Attention to detail
Active listening
Verbal and written communication
Time management abilities
Adaptability and flexibility
Self motivation
Problem-solving aptitude
Timeline
Help Desk Operator
Servest
2023.10 - Current
Vending Machine Technician
Tsebo Solutions Group
2023.07 - 2023.10
Call Center Sales Agent
Old Mutual
2022.11 - 2023.02
Barista
Buzz Factory Restuarant
2013.12 - 2014.02
Cashier
Ackerman
2012.12 - 2013.01
High School Diploma -
St. Georges College
2008.01 - 2012.12