Unathi Mnyamanzi
Johannesburg
Summary
Dynamic Shop Assistant with proven expertise in customer service and supply maintenance from a rewarding tenure at Ackermans. Excelled in creating positive shopping experiences, enhancing store layout for trend alignment, and boosting sales through strategic product recommendations. Skilled in team collaboration and adaptability, with a flair for relationship building and computer proficiency.
Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Offering strong interpersonal skills and positive attitude, ready to excel in retail environment and eager to learn. Brings ability to quickly grasp product knowledge and sales processes. Ready to use and develop communication and organizational skills.
Overview
1
1
year of professional experience
2
2
Certifications
3
3
Languages
Work History
Shop Assistant
Ackermans
01.2020 - 01.2021
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Increased sales, recommending products based on customer needs and preferences.
- Collaborated with team members to achieve overall store goals and objectives.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Education
Diploma in Management Services - Quality And Operations Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
National Senior Certificate -
Tutor Ndamase Sss
Libode, Eastern Cape 04.2001 -
Skills
Customer service
Supply maintenance
Cash handling
Store maintenance
Team collaboration
Adaptability and flexibility
Relationship building
Quality assurance
Teamwork and collaboration
Excellent communication
Strong communication and interpersonal skills
Creative thinking
Problem-solving abilities
Computer proficiency and Microsoft office
Self motivation
Friendly and helpful
Written communication
Certification
MTM-X Certificate
Timeline
Shop Assistant
Ackermans
01.2020 - 01.2021
Diploma in Management Services - Quality And Operations Management
University of Johannesburg
04.2001 -
National Senior Certificate -
Tutor Ndamase Sss
04.2001 -