Unathi Meltaf

• Overview: Provide HR System Administrative to ensure smooth HR and Payroll operational processes.
• Duties:
• System investigations - queries via Sigma tickets, email and MS Teams
• Support and resolve HR ad-hoc queries
• Group payroll monthly payroll inputs
• Create and distribute Locum reports to all Netcare sites
• Locum payroll gross vs net variance check for approval by remuneration manager
• Payroll - system payslip scheduling, update overtime hours, specified rates and banking details
• Daily and monthly system imports
• Assist Education department with annually & quarterly nursing courses from creations to booking sessions on the system
• Systems security controls - Enforce Netcare's and business security policies
• HR Systems - create new or update system process documents
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

• Overview: Providing system support by assisting in the migration of Old Mutual’s policies from a legacy system into a Money Management Systems (CMOS).
• Duties:
• Perform system file pre-checks (file system errors, file format, file success completion, file duplication).
• Perform SQL data extracts
• Compare data collected from three payroll systems
• Investigate data(mandate) misalignments from data collected
• Reporting and escalating discrepancies in policies to rectify before payroll cut-off dates to ensure policies are collected
• Ensure payroll policies collections happens as scheduled
• Adhere to client’s service level agreement
• Document findings and update report as per daily findings.
• Provide monthly investigation and resolution report feedback to stakeholders.
• Assisted in the successful migration of legacy systems to newer platforms, minimizing disruption to end-users

• Overview: Responsible for monitoring networks for AFGRI SA, South African National Parks (SANPARKS) & Transnet.
• Duties:
• Implemented proactive monitoring measures to detect potential issues before they impacted users - Op-Manager monitoring system
• Identifying and rectifying incorrect information on ITSM systems (Heat and Fresh Service-Desk)
• Accurately capture information from client – Information gathering
• Engaged in user support interactions via telephone, chat and email platforms - Fresh Service-Desk Heat Ticket logging systems
• Collaborate with 2nd line network engineers & application support technicians in resolving network events and incidents issues

Overview: Providing support for EMDP and JMPD Road Traffic web applications.

Duties:

• First line front -end user support over the phone, email and in-contact facing client facing
• Back-end system functions ( sql inset, update and select basic statements, user profiles, systems access, monitor database services logs and daily backups and escalate failed logs and backups)
• Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
• Trained new hires, ensuring a smooth transition into the team and improving overall performance
• Update user documentation
• Optimized system functionality with thorough testing and validation of application changes.
• Assist users with system issues post system upgrades