Unathi Matutu
Customer Services
Nyanga
Summary
Dynamic customer service professional with proven expertise at Mr. Delivery, adept at transforming customer complaints into positive experiences. Skilled in complaint handling and active listening, I excel in fostering loyalty and satisfaction. My proactive approach and strong communication skills have consistently enhanced client relationships and service quality.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Agent
Mr. Delivery
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Seller Support Specialist (secondment)
Takealot Marketplace
04.2025 - 12.2025
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
No Degree - Access Programme
False Bay College
Cape Town, South Africa 04.2001 -
High School Diploma -
Adelaide Gymnasium
Adelaide, South Africa 04.2001 -
Skills
Customer service
Call control
Decision-making
Information verification
Complaint handling
Outstanding communication skills
Customer complaint resolution
Active listening
Problem resolution
Call center experience
Timeline
Seller Support Specialist (secondment)
Takealot Marketplace
04.2025 - 12.2025
Customer Service Agent
Mr. Delivery
08.2022 - Current
No Degree - Access Programme
False Bay College
04.2001 -
High School Diploma -
Adelaide Gymnasium
04.2001 -