Unathi Makinana

Contract and prepaid sales,accessories and airtime sales, customer enquiries ,merchandising of accessories, Sim shops, promotions ,customer service and stock take

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Assisted in developing strategic plan that aligned with long-term company goals.
• Developed training materials to enhance staff proficiency and productivity.
• Conducted in-depth market research for identifying new business opportunities.
• Implemented customer feedback system to inform product development.
• Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
• Analyzed sales data to identify trends and adjust marketing strategies accordingly.
• Negotiated with suppliers to reduce material costs, improving profit margins.
• Facilitated workshops for professional development of junior staff members.
• Boosted company's online presence by developing comprehensive digital marketing strategy.
• Led cross-functional team to launch new product, exceeding initial sales forecasts.
• Improved team collaboration by initiating regular strategy meetings.
• Initiated sustainability program, reducing company's environmental impact.

• Managed store inventory and stock levels to maintain availability of products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed team of Number employees to maintain smooth-running operations of shop floor.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Streamlined inventory management with accurate tracking and timely replenishment of stock.
• Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
• Evaluated team and employee performance in order to develop and implement effective corrective actions.
• Oversaw supply restocking, area cleaning, and product organization.
• Evaluated staff performance regularly to identify areas for improvement or commendation.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
• Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
• Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.