Reading about personal development and public policy
Unathi Ludonga
Public Management And Governance
2763 Red Street Reitvallei Krugersdorp Johannesburg
Summary
Dynamic E-Commerce Manager with a proven track record at Six38cointrader Pty Ltd, driving online sales through strategic digital marketing and website optimization. Skilled in data analysis and team leadership, I enhanced user experience and reduced cart abandonment, significantly boosting conversion rates while maintaining strong vendor relationships.
Overview
3
3
years of professional experience
4
4
Languages
Work History
E-Commerce Manager
Six38cointrader Pty Ltd
JOHANNESBURG
12.2023 - Current
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content, and user experience.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
Online Product Listing Officer
Gadget Boss
Roodeport
11.2022 - 03.2023
- Analyzed customer data to identify trends and improve user experience on the website.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and maintaining strong relationships with clients.
- Monitored website performance regularly, identifying areas of improvement to enhance user experience further.
- Reduced cart abandonment rate by optimizing the checkout process and introducing promotional incentives.
- Implemented new payment gateways for a smoother checkout process, increasing conversion rates.
- Enhanced overall efficiency by streamlining e-commerce processes and implementing automation tools.
- Assisted in budget planning, monitoring expenses, and ensuring cost-effective operations within the e-commerce department.
Education
Bachelor of Arts - BA in Public Management And Governance
University Of Johannesburg
Johannesburg, South Africa 02.2020 - 10.2023
High School Diploma -
Lodirile Secondary School
Krugersdorp, South Africa 04.2001 -
Skills
E-commerce strategy
Data analysis
Inventory management
Digital marketing
Website optimization
Customer relationship management
Vendor negotiation
Team leadership
Performance monitoring
Budget management
Online advertising
E-commerce platforms
Interests
Volunteering in community outreach programs
Traveling and cultural exchange
Learning new digital tools and platforms
Hiking and outdoor activities
Timeline
E-Commerce Manager
Six38cointrader Pty Ltd
12.2023 - Current
Online Product Listing Officer
Gadget Boss
11.2022 - 03.2023
Bachelor of Arts - BA in Public Management And Governance
University Of Johannesburg
02.2020 - 10.2023
High School Diploma -
Lodirile Secondary School
04.2001 -