Ulandi Barry-Taylor
Customer Retention Sales Administrator
Pretoria
Summary
Driven professional with a proven track record at Deposita in enhancing customer satisfaction and retention. Skilled in using ACT CRM and Pastel Sage Online, coupled with exceptional problem-solving abilities. Excelled in building relationships and optimizing processes, significantly contributing to a positive work environment and efficient vendor management. Demonstrates adaptability, professionalism, and a results-focused approach in dynamic settings.
Overview
20
20
years of professional experience
Work History
Customer Retention Liaison
Deposita
02.2022 - Current
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
- Promoted a positive work environment, fostering collaboration and open communication between team members.
- Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
- Optimized the use of CRM tools to better track customer interactions, leading to more informed decision-making processes.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
Internal Sales Consultant
AT Technical Services & Supplies
08.2004 - 01.2020
- Evaluated supplier proposals with a focus on quality, cost, and delivery timelines, ensuring optimal value for the organization.
- Reduced order processing time with efficient tracking methods, improving overall performance in the department.
- Managed supplier relationships to ensure timely deliveries and maintain quality standards.
- Resolved issues related to invoicing discrepancies and delivery delays, maintaining strong vendor relationships.
- Negotiated favorable contract terms for supply agreements, resulting in cost savings for the company.
- Developed and maintained a comprehensive database of preferred vendors, enhancing supplier selection efficiency.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Managed database of vendor details and pricing information to maintain organization.
Junior Bookkeeper
AT Technical Services & Supplies
08.2004 - 01.2020
- Performed duties for 2 sister companies.
- Capture and allocate all financial transactions and financial records.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Investigate and resolve unallocated transactions
- Supported the monthly financial close process by accurately recording journal entries, reconciling accounts, and preparing account analyses.
- Assisted in the preparation of financial reports, providing crucial data for decision-making by management.
- Reduced outstanding receivables with diligent follow-up on past due invoices and effective negotiation for payment arrangements.
- Reconciled and corrected issues with financial records.
Education
High School Diploma -
Lofdal Christian School
Stilfontein, South Africa 04.2001 -
Skills
- MS Word
- Pastel Sage Online
- Good Drive
- Sheets
- Microsoft Outlook
- ACT CRM
- Cash Ops
- Journey
- A1 System (accounting)
- Client Zone
- Problem-Solving
Self Motivation
Professionalism
Timeline
Customer Retention Liaison
Deposita
02.2022 - Current
Internal Sales Consultant
AT Technical Services & Supplies
08.2004 - 01.2020
Junior Bookkeeper
AT Technical Services & Supplies
08.2004 - 01.2020
High School Diploma -
Lofdal Christian School
04.2001 -
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