Uglad Thabiso Mashabela

Facilitation and assessments of OHS courses

• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
• Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.

Facilitation and assessment of training courses

• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Reviewed patient allergies, problems, medications, and immunization statuses.
• Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.

Assessor for professional driving qualification

Management of learnership project

Customer Communication: Act as the primary contact, handling inquiries, complaints, and support via phone, email, chat, or social media.
Issue Resolution: Troubleshoot problems, provide solutions, de-escalate conflicts, and escalate complex cases to the right teams.
Relationship Building: Develop strong rapport to foster loyalty, understand customer needs, and ensure positive experiences.
Information Management: Access databases to retrieve customer info and accurately update records after interactions.

Relationship Management

Strategic Planning

Revenue Growth

Client Advocacy

Retention & Renewals

Lead Generation & Prospecting

Client Engagement

Sales Negotiation

Negotiation & Closing

Account Management

Market Awareness

• Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.

Training and leading the team

Sales and cold calling

• Boosted sales revenue by effectively communicating product benefits and features to prospective customers.
• Streamlined the sales process through effective time management, planning, and organization skills.
• Nurtured long-term client relationships by maintaining regular communication and offering personalized assistance when needed.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.