Tyronne Valentine
Centurion,GP
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Owner/Content Marketer
Homelearningactivities.com
02.2023 - Current
- Create education related content to promote learning activities in the home for all age groups
- Use Search Each Optimization (SOE) techniques and social media to drive organic traffic to the website
- The site promotes online education courses, education games and reading
- Monetize the website through affiliate marketing
- Promote products for seven online education companies
- Assist customers with product selection based on individual needs and preferences.
- Engaged customers to communicate key product features.
- Homelearningactivities.com currently averages 225 unique visitors a month
- An article on online course accreditation received 1.4K likes on Facebook
- Planned marketing initiatives and leveraged referral networks to promote business development.
- The articles that have received the best response in terms of comments on social media and the website comments are the following: https://homelearningactivities.com/tips-on-how-to-enjoy-reading/ https://homelearningactivities.com/5-lessons-from-my-downs-sisterpam/ https://homelearningactivities.com/selecting-an-online-course/
Remuneration Survey Sales Consultant/Trainer
Deloitte Consulting (Pty) Ltd
09.2003 - 10.2022
- Key responsibilities were new business sales of remuneration surveys, risk management (to avoid conflict with Deloitte audit), training of clients on remuneration surveys and credit control
- Sales were to corporate clients, state owned companies and state agencies
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maintained a 65% success rate with state tenders
- Developed new surveys for the Aviation industry, Agriculture Industry, Agriculture Commodity, Industry Survey, Chocolate Industry, Helicopter Pilot and State-Owned Company CEO survey
- Extensive research into the industries to identify key companies and industry bodies in order to develop current and new surveys
- Negotiated contracts with clients and developed relationships with key personnel.
- Facilitated virtual, in-person and blended learning sessions.
- Created and oversaw technical training programs for operations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Educated clients on proper use of products and systems.
Education
TEFL South Africa
12.2022
Philosophy Honors - Epistemology and African Philosophy
University of South Africa
10.2011
Skills
- Corporate sales
- Corporate training
- Online training
- Product training
- Client account management
- Credit control
- Contractor management
- Risk management
- Market research
- Product Development
- Social Media Marketing
- Presentation
- Proposal writing
- State Owned Entity/Company tenders
- Search Engine Optimization
- WordPress website creation
- Microsoft Office suite
- Web analytics
- Content creation
- Customer acquisition
- Brand development
- Keyword research
Hobbies and Interests
- Art
- Family History
- Military History
- Reading
- Cell phone Photography
Timeline
Owner/Content Marketer
Homelearningactivities.com
02.2023 - Current
Remuneration Survey Sales Consultant/Trainer
Deloitte Consulting (Pty) Ltd
09.2003 - 10.2022
TEFL South Africa
Philosophy Honors - Epistemology and African Philosophy
University of South Africa
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