Tyronica Oliobi
Sales And Customer Support
Soweto, Johannesburg
Summary
A self-starter who is passionate about everything customer satisfaction with 15+ years experience working with clients in sales, customer service and support roles in various industries. I’ve thrived in fast-paced environments—from scaling a tech start-up to managing community development hubs. I'm passionate about building lasting client relationships, solving problems proactively, and leading high-performing teams. Skilled in support ops, collections, and cross-functional collaboration. My adaptability, emotional intelligence, and love for learning have helped me consistently exceed service goals and client expectations. Strong attention to detail, soft and administrative skills.
I've worked with Australian, UK and US clients and have strong communication skills, written and verbal. A lady with a can-do attitude and hunger to make my mark in the client satisfaction space! Let’s connect if you're passionate about people and progress.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Customer and Sales Support Manager
SignalPET
Johannesburg
01.2021 - 04.2025
- Sales Admin and Support, Review and Manage Customer Support Team: Queue Management via Support: Inbox, Live Chat and Calls, Billing, Collections, HR related tasks and other adhoc tasks.
Sales Operations Specialist and SDR Supervisor
SignalPET
01.2023 - 07.2023
- Handling office, sales and customer support staff operations.
Sales Development Representative (SDR)
SignalPET
01.2021 - 01.2023
- Cold calling - contacting prospects to offer and educate about SignalPET’s offerings and invite them to a virtual demonstration of the services.
- Qualifying prospects and hospitals to get to decision makers to book our virtual demonstration.
- Data verification (through the web & telephonically) and capturing of quality data to ensure quality data input and accuracy.
- Understanding various time zone differences to accurately capture virtual demonstration meeting bookings.
- Continuous learning as the company’s offerings improve.
- Assisting the team with database clean up by eliminating company and contact duplicates.
- Assisting the team supervisor with systems set up and onboarding of new SDR’s.
Telesales Agent
Clientele Limited
10.2020 - 12.2020
- Outbound sales agent focused on individual insurance sales. Completing training on an ongoing basis to ensure industry compliance.
- Live capturing and providing product information to the clients.
Sales Support Manager
biNu Africa
06.2019 - 12.2019
- Assisting business development consultants with qualifying leads and cold calling to get the ideal person to offer our solutions to.
- Setting up processes, creating and deactivating users in Salesforce.
- Pulling reports and creating dashboards on salesforce for management.
- General administration and maintenance on salesforce.
- Basic office administration duties.
Outbound Sales Consultant
Cell C Telecommunications
08.2017 - 05.2019
- Selling Cell C contract offerings to individuals and businesses.
- Offering the solutions and not the products to cater for clients’ needs.
- Cold calling by means of phone calls, streets, emails and knocking on doors.
- Daily and weekly reports with activities, appointments, sales and future planning.
- Doing marketing and activations for awareness and prospecting.
Jozi Business Hub Manager
Rhiza Babuyile
08.2015 - 08.2017
- Company Overview: Babuyile Community Development
- Assist start-up entrepreneurs with entrepreneurial basic training, motivation for start-up capital requirements (proposals), monitoring progress and performance, mentoring and offering business support with the help of our sponsors and partners.
- Help entrepreneurs with company registration and compliance requirements.
- Handling administration for existing entrepreneurs for office workspace and business support.
- Placing our ex-graduates in the corporate world for job opportunities.
- Drafting proposals for requesting funding.
- Completing monthly reports to sponsors on the progress of beneficiaries.
- Client and beneficiaries’ relationship management.
- Managed 2 business hubs for Rhiza Babuyile in 2 different locations (Diepsloot and Orange farm), ensuring the day-to-day running of the hubs with assistance from the coordinators.
- Babuyile Community Development
Various
Aptronics Pty Ltd
10.2010 - 06.2015
- External Sales Consultant- Account Manager: May 2013 to June 2015. Ambassador for Aptronics, primary responsibilities include sales activities, from lead generation through to business close. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, target and long-term account goals in line with company vision and values. Customers include those allocated from the Aptronics account base, with an additional focus on bringing new customers to Aptronics. Other duties include: Forecasting, Customer Relations Management, Vendor engagements, Sales planning and Reporting, attending client and vendor events, networking and business development.
- Internal Sales Consultant- October 2010 to April 2013. Develop sales opportunities for Aptronics. Supporting Tenders Manager. Be the engine for the external sales staff. Customer follow ups for all quotations sent/done. Develop and continuously update product and technical knowledge. Build and maintain customer and vendor relationships. Complete and submit Bid/Tender proposals to the government entities.
Receptionist, inbound and outbound customer care consultant
Billion Enterprises
02.2010 - 09.2010
- Handling admin queries.
- Printing policies to be posted to customers, capturing new clients, verifying with customers if they agreed to policies and double-checked information given.
- Assisting walk-in customers with queries, signing new policies, complaints and claims.
- Calling shopping centers to arrange for mall activations.
- Direct selling to the public in malls.
- Answering calls, taking messages, scheduling interviews for new candidates.
- Contacting newspapers to place job Ads in their newspapers.
Promotions – Brand Ambassador
TCC (The Creative Council)
03.2009 - 02.2010
- Brand ambassador for nestle products and KWV ciders.
- Doing in store activations, sample tasting to customers, offering giveaways, conducting surveys while promoting, stock taking on products sold, and analyzing interest generated by sampling.
Customer Service Consultant
JTI (Japan Tobacco International)- via Performer Appointments
07.2008 - 02.2009
- Handling customer queries and complaints.
- Calling stores and customers to check service levels from our reps.
- Supporting reps with admin and customer related queries.
- Getting info for in store activations.
- Assisting reps with conducting telephonic stock taking.
- Liaising with national customers to resolve queries.
- Calling outlets to confirm if they had our brands in their shops and how they were selling.
- Confirming with shop owners if they had any advertising merchandise in stores.
- Creating brand awareness, compiling monthly reports for monitoring market share progress, pulling reports off systems for stats purposes, doing regular presentations on feedback of my job role, field visits with the Field Sales Associates to learn more about the trade.
Inbound and Outbound Call Centre- Broadband Technical
Dimension Data Talk-Talk (Merchants-Quest)
12.2007 - 06.2008
- Telephonic assistance on the physical setup of broadband and dial up equipment, basic troubleshooting for the error codes clients received, completing 1st and 2nd line broadband diagnostic checks, assisting clients with wired and wireless configurations for their modems and routers, getting customers connected to the internet, running line tests on telephone lines to see if they ADSL enabled, re-profiling LLU customers lines to stabilize the connections.
Inbound and Outbound Call Centre – Policy Services Consultant
Telesure Group Services
10.2006 - 10.2007
- Capturing claims, explaining financial terms to clients, drafting, faxing and emailing confirmation of insurance to third parties and clients, doing previous insurance checks with other insurers, handling clients queries and complaints, responsible for consolidating and updating the complaints and compliments list on excel, responsible for drafting break rosters for my team, updating the clients personal and financial details on policies, up selling value added products to clients and reinstating cancelled policies for clients.
Outbound Call Centre - Telesales
Telemarketing Management Services
03.2006 - 09.2006
- Selling extended cover short term insurance policies to clients from Company’s database, updating clients’ details, capturing personal information and banking details of clients, requesting policy schedules to be posted and faxed to clients.
Outbound Call Centre – Contact Centre Consultant
First National Bank (Kelly)
08.2005 - 09.2006
- Requesting copies of cheque and deposit slips from branches, handling debit and credit enquiries from customers, liaising with other branches and banks to resolve credit and debit enquiries, compiling, faxing, posting and emailing bank statements to clients, updating stats on an excel spreadsheet, calling clients to give feedback and updates on their requests.
Inbound Call Centre – Call Centre Agent
Dimension Data – AOL – America OnLine (Merchants-Quest)
09.2004 - 07.2005
- Resetting passwords, handling clients billing enquiries, assisting with systems navigation, changing credit and debit card details, creating usernames, unblocking usernames.
Education
Matric -
Matseliso Senior Secondary School
Johannesburg 01.2001 - 12.2001
Certified A+ Technician -
CTU Training
JohannesburgCertificate for Intro to PR - undefined
Varsity College
Certificate in Effective Speaking and Presentation - undefined
Salesforce Administrator - Accredited training, no exams written yet
Communicating with Emotional Intelligence - undefined
The Customer Success Fundamentals - undefined
Skills
Account Management
Soft Skills
Sales Skills
Communication
Customer Support Management
Team Leadership
Decision Making
Client Relationship Management
Adaptability, Flexibility, Time Management, Attention to detail
Personal Information
- ID Number: 8405280828081
- Number of Children: 2
- Nationality: South African
- Driving License: Code 8
- Marital Status: divorced
Timeline
Sales Operations Specialist and SDR Supervisor
SignalPET
01.2023 - 07.2023
Customer and Sales Support Manager
SignalPET
01.2021 - 04.2025
Sales Development Representative (SDR)
SignalPET
01.2021 - 01.2023
Telesales Agent
Clientele Limited
10.2020 - 12.2020
Sales Support Manager
biNu Africa
06.2019 - 12.2019
Outbound Sales Consultant
Cell C Telecommunications
08.2017 - 05.2019
Jozi Business Hub Manager
Rhiza Babuyile
08.2015 - 08.2017
Various
Aptronics Pty Ltd
10.2010 - 06.2015
Receptionist, inbound and outbound customer care consultant
Billion Enterprises
02.2010 - 09.2010
Promotions – Brand Ambassador
TCC (The Creative Council)
03.2009 - 02.2010
Customer Service Consultant
JTI (Japan Tobacco International)- via Performer Appointments
07.2008 - 02.2009
Inbound and Outbound Call Centre- Broadband Technical
Dimension Data Talk-Talk (Merchants-Quest)
12.2007 - 06.2008
Inbound and Outbound Call Centre – Policy Services Consultant
Telesure Group Services
10.2006 - 10.2007
Outbound Call Centre - Telesales
Telemarketing Management Services
03.2006 - 09.2006
Outbound Call Centre – Contact Centre Consultant
First National Bank (Kelly)
08.2005 - 09.2006
Inbound Call Centre – Call Centre Agent
Dimension Data – AOL – America OnLine (Merchants-Quest)
09.2004 - 07.2005
Matric -
Matseliso Senior Secondary School
01.2001 - 12.2001
Certificate for Intro to PR - undefined
Varsity College
Certificate in Effective Speaking and Presentation - undefined
Salesforce Administrator - Accredited training, no exams written yet
Communicating with Emotional Intelligence - undefined
The Customer Success Fundamentals - undefined
Certified A+ Technician -
CTU Training