Tyrone Van Harte
Team Lead, Customer Solutions
Cape Town
Summary
With more than 15 years of diverse experience spanning Account Management, Social Media Marketing, Customer Success, Customer Support, and Affiliate/Partnership Marketing, and bring a versatile skill set to the table. I thrive under pressure, adeptly juggling multiple tasks while leading teams to achieve efficient outcomes. People-centric and tech-savvy, possessing a deep understanding of SaaS products. Rooted in strong moral and ethical principles, I prioritize innovation and quality in all endeavors. Quick to grasp complex issues, and demonstrate a remarkable ability to learn and adapt rapidly.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Lead - Customer Solutions EMEA
Impact.com
2 2022 - Current
- Leading and guiding the Solutions team
Customer Solutions Specialist
Impact.com
07.2019 - Current
- Supporting the Success team in establishing and maintaining excellent relationships with clients
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management
- Developed custom reports to provide up-to-date information on customer trends and preferences
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Implemented and developed customer service training processes
- Investigated and resolved customer inquiries and complaints quickly
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference
- Managed timely and effective replacement of damaged or missing products
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Supported marketing campaigns by providing insights into client demographics, preferences, and buying patterns
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Identified opportunities for upselling, promoting additional products and services tailored to individual clients
- Reviewed policies and procedures regularly, suggesting updates as needed to ensure alignment with industry best practices
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Used critical thinking to break down problems, evaluate solutions and make decisions
Partner
Canvas Event Space CPT
08.2017 - 01.2020
- Customer liaison, marketing, creation and implementation of new events & themes monthly/weekly, hosting corporate events
Account Manager
University of the Western Cape
10.2014 - 07.2019
- Managing more than 1500 cost centres by facilitating the accounting & business processes of projects funded by donors & third parties, including state grants & National Research Foundations (NRF) grants
Operations Administrator
University of the Western Cape
10.2006 - 10.2014
- Support role to the Finance and Project Development Manager
- Purpose: processing a range of payments and the co-ordination of budgets & projects within all entities, upon directives of the HOD's to ensure the process of teaching and learning in SOG
Education
Social Media Marketing
UCT
01.2021 - 04.2021
Digital Marketing
UCT
01.2020 - 05.2020
Project Management
UWC
01.2019 - 01.2019
Sports Management Diploma
Rosebank College, CPT
01.2004 - 10.2007
High School Diploma -
Kensington High School
Cape Town, South Africa 01.1997 - 12.2002
Skills
Strong analytical thinker and problem solving skillsundefined
Pc Skills
- Microsoft Office suite; Advanced Excel and Power point
- Masterpiece Live Application system
- SASI
- Novell and GroupWise
- Gmail
- Pastel Accounting
- SaaS
- Zen Desk
- Fresh Desk
- Fresh Chat
- Jira
Interests Hobbies
Charity work, soccer, Crossfit, podcasts & hiking
Notice Period
One calendar month
Personal Information
- ID Number: 8501025230086
- Date of Birth: 02/01/1985
- Gender: Male
- Nationality: South African
- Marital Status: Married
Employment Equity
Yes
Driver License
Yes (own vehicle)
References
- Elly Stavros, Impact.com - Director of Customer Solutions, 083 965 1991
- Jethro Fitz-Patrick, Impact.com - Manager, CS, 078 810 2614
- Allan Roman, UWC, School of Government - Head: Finance and Operations, 082 417 8850
Timeline
Social Media Marketing
UCT
01.2021 - 04.2021
Digital Marketing
UCT
01.2020 - 05.2020
Customer Solutions Specialist
Impact.com
07.2019 - Current
Project Management
UWC
01.2019 - 01.2019
Partner
Canvas Event Space CPT
08.2017 - 01.2020
Account Manager
University of the Western Cape
10.2014 - 07.2019
Operations Administrator
University of the Western Cape
10.2006 - 10.2014
Sports Management Diploma
Rosebank College, CPT
01.2004 - 10.2007
High School Diploma -
Kensington High School
01.1997 - 12.2002
Lead - Customer Solutions EMEA
Impact.com
2 2022 - Current
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