Tyrone Reyneke

• Lead advanced data and trend analysis using tools such as SQL, Tableau, Excel, and database management systems to support strategic decision-making and operational improvements.
• Oversee end-to-end operational processes, including SPS management, production issue resolution, and compliance-driven reporting, utilising systems such as Compass, Salesforce, ITax, JIRA, and JAVA-based platforms.
• Evaluate and optimise business systems and workflows, recommending enhancements that improve efficiency, accuracy, and client experience across multiple technologies.
• Manage cross-functional business projects from initiation to delivery, ensuring alignment with organisational goals and leveraging tools like Visio, PowerPoint, and JIRA for planning and tracking.
• Provide audit, risk, and compliance oversight by managing audit engagements, resolving findings, and strengthening internal controls across digital platforms and records.
• Direct investigations into potential investment fraud cases, using analytical systems and data-driven methodologies to ensure regulatory compliance.
• Offer senior-level support on financial reconciliation matters, resolving complex queries and enhancing financial controls through accurate system utilisation.
• Lead system testing (UAT) and quality assurance for new releases across Compass, Salesforce, JAVA systems, and internal platforms, ensuring stability and operational readiness.
• Handle high-level escalations and client complaints, conducting root-cause analysis and implementing preventative changes across relevant systems.
• Authorise high-value and specialised claims, ensuring decisions align with governance frameworks and are accurately captured within operational systems.
• Provide leadership and operational support to the Payments Team, ensuring continuity during high-volume periods and effective use of payment-related technology.
• Resolve escalated queries and ensure smooth functioning of payments operations through efficient system navigation and troubleshooting.
• Develop and refine communication templates, reporting packs, and analytical dashboards using Microsoft Office Suite—Word, Excel, PowerPoint—along with Tableau and SQL.
• Oversee data gathering, analysis, and reporting for business insights and outbound call campaigns, ensuring accuracy across systems.
• Produce, validate, and distribute daily operational performance metrics using Excel, Tableau, and internal reporting systems.

• Streamlining company processes
• Creating and liquidating unit trusts when requested
• Processing EFT payments
• Processing and reconciling debit orders (Investec, Nedgroup, Element and PSG)
• Capturing new brokers and updating current broker information
• Processing and reconciling all prices under Element, PSG, Nedgroup and Investment
Solutions
• Doing all the relevant bank downloads for deposits into our system (Investec)
• Processing and reconciling the annuities for Nedgroup
• Identifying and allocating all unallocated deposits that belongs to the clients
• Processing and reconciling agent commission (Nedgroup, Element)
• Capture client data and individual team performance stats (monthly)
• Processing and reconciling broker consultant rebates
• Processing and authorising (switches, repurchases, transfers and purchases)
• Processing monthly distributions

• Oversaw the identification, analysis, and resolution of complex investment-related issues, ensuring accuracy, compliance, and minimal operational risk.
• Directed and managed multiple investment projects, delivering results within deadlines while maintaining high-quality standards.
• Administered and processed all living annuity transactions, ensuring precise execution and adherence to internal and regulatory controls.
• Produced comprehensive formal reports for each assessment, providing actionable insights and recommendations to senior management.
• Authorised critical investment instructions, including repurchases and switches, maintaining robust governance and audit readiness.
• Collaborated across multiple departments, including Repurchases, Transfers & Switches, Living Annuities, and Pre-Retirement, ensuring seamless operations and knowledge sharing.
• Managed the capture and correction of investment purchases and redemptions, addressing system discrepancies and operational errors.
• Supervised and processed transfers and switches, including Section 14 and Section 37 transfers, ensuring full compliance with regulatory requirements.