Tyrone Kock
Johannesburg
Summary
Results-driven Sales Executive in Home Loans, known for high productivity and efficient task completion. Possess specialized skills in financial analysis, client relationship management. Has 13 years of banking experience namely in fraud investigations where I was employed for 6 years, mitigating losses and Risk to the organization.
Overview
12
12
years of professional experience
Work History
Sales Executive - Home Loans
Nedbank
04.2025 - Current
- Developed tailored mortgage solutions addressing diverse customer requirements.
- Conducted client consultations to identify specific home loan needs and preferences, enhancing client satisfaction.
- Assisted clients in navigating documentation and compliance, ensuring smooth loan processing and adherence to regulatory standards.
- Collaborated with underwriters for timely processing of loan applications.
- Cultivated relationships with real estate agents, resulting in increased referrals and new business opportunities.
- Conducted market research to identify trends in home loans and refinancing options.
- Resolved customer complaints professionally, enhancing customer satisfaction.
- Provided training and mentorship to junior sales team members on best practices.
Fraud Risk Assessor
Nedbank Ltd
SANDTON
06.2018 - 03.2025
- Investigated validity of credit applications, ensuring compliance with departmental policies and mitigating fraud risk for Nedbank retail.
- Assessed suspicious activities, raising awareness and implementing targeted risk mitigation actions to reduce potential fraud.
- Responded to stakeholder inquiries regarding unusual transactions, maintaining transparency in communications.
- Streamlined business processes and methodologies by collaborating with stakeholders to identify areas for improvement.
- Liaised with stakeholders to clarify expectations, providing management updates on progress.
- Built and maintained relationships within Group Forensic Services to ensure regulatory alignment and action on referrals.
- Managed billable hours effectively while investigating alleged suspicious transactions.
- Participated in culture transformation initiatives that reinforced alignment with Nedbank's vision and values.
Homeloans Administrator
Nedbank Ltd
12.2016 - 06.2018
- Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
- Minimized financial and reputational risk through accurate processing activities.
- Responded to internal and external client queries within agreed SLAs, enhancing client satisfaction.
- Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
- Maintained stakeholder relationships through regular interactions to better understand and meet their needs.
- Minimize risk by checking and validating activities according to policies and procedures.
- Ensure accuracy by identifying and recording / correcting discrepancies timeously.
- Listed Fazila Variawa as primary contact for references.
Homeloans Assurance Administrator
Nedbank Ltd
10.2015 - 12.2016
- Ceded life policies to mitigate risk for clients, ensuring life cover was in place to cover outstanding bond balances.
- Educated customers on life cover processes, enhancing their understanding and confidence in the service.
- Dealing with clients daily and ensuring queries are resolved within a stipulated time frame.
- Resolved disputes and notified all parties of the outcome.
- Prepared and sent documents, statements, balance certificates, and tax certificates to attorneys, auditors, and third parties regarding deceased estates.
- Managing expectations of all third parties relating to the estate.
- Maintaining effective relationships with cross-functional areas.
- To reduce the risk of the bank making a loss on deceased clients’ debt to the bank
- Reason for change: Growth Opportunity
- Contact person: Bernice Bateman (Manager 010 234 8170)
Inbound Call Agent / Escalations Administrator
Nedbank Ltd
12.2014 - 10.2015
- Delivered client service by proactively addressing needs and resolving issues.
- Prevented fraud risks and losses through proactive measures.
- Authenticated clients and transactions to uphold security standards.
- Mitigated risks while ensuring compliance with legislative requirements.
- Complied with risk standards, implementing corrective actions as necessary.
- Minimized losses through execution of corrective actions per established procedures, ensuring compliance.
- Issued visa application letters based on client requests efficiently.
- Secured branch stock holdings while balancing inventory to uphold operational integrity.
Call Centre Agent
Nedbank Ltd
02.2014 - 12.2014
- Authenticated clients and transactions to safeguard against fraud risks and losses.
- Mitigated risks while ensuring compliance with legislative requirements.
- Delivered exceptional client service by addressing identified client needs.
- Issued visa application letters promptly based on client requests.
- Minimized losses through adherence to procedures and risk standards.
- Balanced and secured branch stock holdings to prevent discrepancies.
- Fostered internal relationships to support collaborative business processes.
- Educated clients on alternative self-service channels, enhancing convenience and cost-effectiveness.
Education
National certificate in Banking services advice NQF 5 -
Milpark Business School
12.2020
Matric -
Ahmed Timol Secondary School
12.2014
Higher Certificate - Criminal Justice and Forensic Investigation
University of Johannesburg
Some College (No Degree) - Risk Management
Novia One Business School
SandtonSkills
- Mortgage solutions
- Loan processing
- Client consultations
- Cross-selling
- Compliance knowledge
- Documentation accuracy
- Customer relationship management
- Attention to detail
- Time management abilities
- Organizational skills
- Problem solving
- Team collaboration
- Fraud prevention
- Investigative techniques
- Fraud identification
- Anti-money laundering
Languages
- Afrikaans
- English
- Afrikaans
Personal Information
- Available: One Month
- ID Number: 9310235061086
- Date of Birth: 10/23/93
- Nationality: South African
Accomplishments
Top Achiever, Nedbank 2024, in the Fraud Risk department.
Timeline
Sales Executive - Home Loans
Nedbank
04.2025 - Current
Fraud Risk Assessor
Nedbank Ltd
06.2018 - 03.2025
Homeloans Administrator
Nedbank Ltd
12.2016 - 06.2018
Homeloans Assurance Administrator
Nedbank Ltd
10.2015 - 12.2016
Inbound Call Agent / Escalations Administrator
Nedbank Ltd
12.2014 - 10.2015
Call Centre Agent
Nedbank Ltd
02.2014 - 12.2014
National certificate in Banking services advice NQF 5 -
Milpark Business School
Matric -
Ahmed Timol Secondary School
Higher Certificate - Criminal Justice and Forensic Investigation
University of Johannesburg
Some College (No Degree) - Risk Management
Novia One Business School