Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyne Bainbridge-Arrow

Student
Johannesburg

Summary

Reliable, proactive and friendly volunteer offering broad skill set. Applies outstanding rapport-building skills to connect with service users and their families. Computer-literate, organised individual with understanding of best safeguarding practices. Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Bookseller

Estoril Books
12.2023 - 02.2024
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
    • Applied interpersonal and communication skills to establish selling relationship with customers.
    • Restocked shelves and kept store displays attractive and organized to drive sales.
    • Assisted customers with locating books and other materials in store.
    • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Used in-store system to locate inventory and place special orders for customers.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
    • Supported a positive work environment by collaborating with team members to achieve collective goals.
    • Stocked merchandise, clearly labeling items, and arranging according to genre or author.
    • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
    • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.

Au Pair

Belinda Schraader
07.2023 - 11.2023
  • Helped children complete homework assignments and school projects.
  • Assisted with light housekeeping duties as well as running errands.
  • Collaborated closely with parents to establish consistent routines expectations.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.

Volunteer Worker

Cango Wildlife Ranch
1 2023 - 2 2023
    • Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
    • Maintained excellent professional relationships by going extra mile to complete tasks voluntarily.
    • Demonstrated customer service abilities while greeting and welcoming visitors upon arrival.
    • Created welcoming, friendly and safe environment for families and service users through rapport building.
    • Focused volunteering efforts on supporting and expanding community-based work to meet needs of local residents.
    • Attended in-person and online training to learn about volunteer roles, safety requirements and organisational goals.

Supermarket Cashier

Berliners
03.2018 - 03.2020
    • Maintained clean, hygienic checkout areas, upkeeping positive brand reputation.
    • Helped with grocery packing, working efficiently to minimise delays for queueing customers.
    • Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
    • Processed customer refunds for faulty goods, reporting issues to senior management.
    • Scanned items with precision and speed, reducing customer wait times.
    • Provided outstanding customer care, effectively enhancing store reputation and regard.
    • Processed contactless, chip and pin, cash and voucher payments with meticulous accuracy.
    • Handled fresh produce carefully, packing meat and fish separately for optimised hygiene.
    • Worked closely with front-of-house staff to facilitate positive customer experiences.
    • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
    • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
    • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
    • Maintained clean, tidy and organised checkout areas.
    • Maintained high productivity by efficiently processing cash, credit and debit payments.
    • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
    • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
    • Packed purchased items properly to prevent damage to delicate products.
    • Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.

Education

Bachelor of Arts - English And Communication Sciences

Varsity College
Midrand, Gauteng
02.2022 - Current

Skills

    Creative problem-solving

    Organized and Efficient

    Positive Attitude

    Teamwork and Collaboration

    Motivational and persuasive techniques

    Counter sales

    Customer service

    Copywriting and proofreading

    Creative problem-solving

Timeline

Bookseller

Estoril Books
12.2023 - 02.2024

Au Pair

Belinda Schraader
07.2023 - 11.2023

Bachelor of Arts - English And Communication Sciences

Varsity College
02.2022 - Current

Supermarket Cashier

Berliners
03.2018 - 03.2020

Volunteer Worker

Cango Wildlife Ranch
1 2023 - 2 2023

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Tyne Bainbridge-Arrow Student