IQ retail
Tyler Roberts
Production Management
Hawick,Scottish boarders
Summary
Operations Manager leading daily coordination across 4–5 departments in production, staffing, and reporting for 51+ employees in a manufacturing environment. Improves output through planning, scheduling, and cross-department oversight, while keeping teams aligned on targets, quality, and site standards. Handles escalations, prepares 4–6 production reports per week, and process control to keep operations running on time.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Labour Controller (internship)
Tailormade Solutions
Durban
07.2018 - 10.2026
- Running the contract staffing for Pick and Pay Phoenix on behalf of outsource company.
- Dealing with hearings and labour issues for 90+ staff across all departments.
- Ensuring time and attendance is recorded correctly and captured.
- Recruiting and managing staff to ensure the site is suitably maintained.
- Reporting on all aspects of the site.
- Reference: Lin Bujrim - 0313095665
Production Manager
Boltfix
Pinetown
05.2024 - 08.2026
- Planning and scheduling of multiple departments (packaging) within the ironmongery industry, overseeing 3 departments and 3 supervisors.
- workforce count: 40
- Core responsibilities:
- Planning and scheduling daily for 3 different departments.
- monitoring sales order reports to guarantee alterations in production plans align with order requirements if needed
- Bill Of Materials (BOM) maintenance and creating
- administering basic HR operations (issuing warnings and conducting hearings)
- Implementing and maintaining LEAN
- Ensuring alignment with ISO 9001
- Change management.
- Ensuring targets are met
- Direct quality reworks department, ensuring effective planning and management of all quality checks and reworks.
- Consumables ordering and negotiating.
- Daily and hourly reporting of production outputs.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Analyzed production data to identify trends and inform strategic decisions.
Production Manager
L&G Tools
Pinetown
04.2021 - 04.2024
- Planning and scheduling of multiple departments (packaging and manufacturing of steel timber nails) within the ironmongery industry, overseeing 5 departments and 3 supervisors.
- Staff count: 80+
- Core responsibilities:
- Planning and scheduling daily for 5 different departments.
- Monitoring sales orders reports to ensure that we alter productions plans to meet order requirements if needed
- Bill Of Materials (BOM) maintenance and monitoring.
- Conducting basic HR functions (issuing warnings and conducting hearings)
- Implementing and maintaining LEAN and KAIZEN methodologies
- Ensuring alignment with ISO 9001
- Change management.
- Ensuring targets are met
- Reference: Lance (MD) 0825554772
- Reason for leaving: Retrenchment
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Improved team productivity with introduction of flexible shift patterns that matched production demands.
Factory Manager
Compopak
Pinetown
09.2019 - 03.2021
- Controlling and monitoring daily operations of the production lines – producing steel timber nails.
- Staff count: 20
- Core responsibilities:
- Planning and scheduling of daily production
- Ordering and monitoring of consumables and raw materials.
- General HR functions
- Weekly production reports
- Maintaining and fixing machines, as well as handyman work
- Reference: Lance (MD) 0825554772
- Developed and maintained a safe working environment by enforcing strict safety policies and procedures.
- Facilitated open communication between all factory departments, leading to increased collaboration and more efficient problemsolving.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
Front of House Manager
Mozambik
Hillcrest
03.2019 - 09.2019
- Ensure that customers are happy and well looked after by the waiters, as well as performing closing procedures.
- Dealing with customer complaints and resolving issues.
- Managing staff throughout the restaurant and ensuring they meet the standards required.
- Ensuring quality, safety and environmental standards are set and maintained.
- Reference: Brad (Ops Manager) 0799964119
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff on effective front-of-house practices and customer engagement techniques.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Waiter
Mozambik Hillcrest
Hillcrest
07.2018 - 02.2019
- Serving customers, ensuring work areas are clean, providing a pleasant environment for my customers to enjoy their experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Waiter
Astasca Durban north
Durban
09.2015 - 04.2016
- Serving customers, ensuring work areas are clean, providing a pleasant environment for my customers to enjoy their experience.
- Managed food and beverage presentation, ensuring adherence to quality standards.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Eldorado Spur
Hillcrest
01.2015 - 08.2015
- Serving customers, ensuring work areas are clean, providing a pleasant environment for my customers to enjoy their experience.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Grand Canyon Spur
04.2014 - 12.2014
- Serving customers, ensuring work areas are clean, providing a pleasant environment for my customers to enjoy their experience.
Education
Matric - Mathematics, Biology, English, Afrikaans, History, Life science and EGD
Kloof High School
01.2010 - 12.2014
Diploma - Human Resource Management
Damelin
01.2015 - 01.2018
Higher Certificate - supply chain management
Regent Business School
Durban 01.2024 - 01.2025
Post-graduate Diploma - supply chain management
Regent Business School
07.2025 - 07.2026
Skills
Production planning
Production scheduling
Bill of materials management
Production reporting
Change management
Microsoft Excel
Health and safety
Coaching and mentoring
ISO 9001 compliance
Software
Microsoft suite
Syspro
Bartender
Interests
PC gaming
Fishing
Timeline
Post-graduate Diploma - supply chain management
Regent Business School
07.2025 - 07.2026
Production Manager
Boltfix
05.2024 - 08.2026
Higher Certificate - supply chain management
Regent Business School
01.2024 - 01.2025
Production Manager
L&G Tools
04.2021 - 04.2024
Factory Manager
Compopak
09.2019 - 03.2021
Front of House Manager
Mozambik
03.2019 - 09.2019
Labour Controller (internship)
Tailormade Solutions
07.2018 - 10.2026
Waiter
Mozambik Hillcrest
07.2018 - 02.2019
Waiter
Astasca Durban north
09.2015 - 04.2016
Diploma - Human Resource Management
Damelin
01.2015 - 01.2018
Waiter
Eldorado Spur
01.2015 - 08.2015
Waiter
Grand Canyon Spur
04.2014 - 12.2014
Matric - Mathematics, Biology, English, Afrikaans, History, Life science and EGD
Kloof High School
01.2010 - 12.2014