Tyler-Jean Bryant
Hotelier
Mitchells Plain
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Groups & Events Coordinator
Cresta Grande Hotel
03.2022 - Current
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Assisted in optimizing room occupancy through effective management of reservation channels and inventory control.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
Central Reservations Agent
Newmark Hotels Reserves and Lodges
9 2019 - 03.2022
- Assist customers with planning and booking reservations for various properties under the Newmark Group
- Assist in providing customer service support
- Maintain accurate records about customers bookings, payment, and additional information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Participated in ongoing professional development opportunities related to industry trends and best practices in hospitality management.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior Group Reservationist
Cape Milner Hotel
09.2016 - 08.2019
- Dealt with inquiries related to accommodation availability and rates
- Accepted, processed, and confirmed reservations
- Ensured all room lists are captured correctly and maintained guests' history/VIP profile lists.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Receptionist | Switchboard Operator
Cape Milner Hotel
03.2016 - 09.2016
- Responsible for switchboard operation and basic reception admin
- Greeted clients, answered telephone calls, and relayed messages to staff.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Internship
Protea/President Hotel
02.2014 - 02.2015
- Assisted in various departments including housekeeping, banqueting, and reception
- Handled switchboard operation and basic reception admin.
Hostess
Rodeo Spur
11.2013 - 02.2014
- Welcomed customers upon arrival
- Ensured efficient flow into and out of the establishment
- Satisfied customer needs and made them feel valued.
Education
Wittebome Senior Secondary School
Skills
Computer Literacy Skills: Microsoft, Excel, Word and Power Point
Self-motivated
Working independently
Team player (able to work well in a team)
Bookkeeping
Adaptability (able to work in a changing environment)
Time Management
Professional Demeanor
Multitasking Abilities
Able to Operate Under Pressure
Versatile communication skills (verbal and written)
Computer Literacy Skills: Microsoft, Excel, Word and Power Point
Health
Excellent
Personal Information
- Dependents: One (1)
- Date of Birth: 08/14/95
- Gender: Female
- Nationality: South African
Home Language
English
Residing Area
11 Kweker Weg, Westridge
References
- Newmark Hotels, Nazley Majiet, Manager, 076 309 6800
- Cape Milner Hotel, Naeema Abader, Manager, 074 299 3022
- Protea/President Hotel, Nadia Simon, Manager, 021 434 8111
- Rodeo Spur, Mahier, Manager, 021 683 3860
Timeline
Groups & Events Coordinator
Cresta Grande Hotel
03.2022 - Current
Senior Group Reservationist
Cape Milner Hotel
09.2016 - 08.2019
Receptionist | Switchboard Operator
Cape Milner Hotel
03.2016 - 09.2016
Internship
Protea/President Hotel
02.2014 - 02.2015
Hostess
Rodeo Spur
11.2013 - 02.2014
Central Reservations Agent
Newmark Hotels Reserves and Lodges
9 2019 - 03.2022
Wittebome Senior Secondary School