Tyla Peterson

• Composed letters, application forms, certificates, memos, and emails as directed by management staff.
• Entered data into spreadsheets using Microsoft Excel to ensure accurate records.
• Organized electronic filing systems, maintaining confidentiality and accuracy of documents.
• Responded to customer inquiries about products and services offered by company.
• Managed database systems containing customer contact information for efficient access.
• Updated contact lists promptly upon changes in client status, or contact details.
• Collected customer feedback and communicated insights to management for corrective action.

Reference contact:

Bronwyn Callaghan, TNRA Chairperson,

Contact No: 083-228-2444

• Developed multimedia elements, including video clips, audio files, animations, and graphics for course delivery.
• Designed assessments to effectively measure student learning outcomes.
• Collaborated with subject matter experts to create engaging, accurate content compliant with standards.
• Created interactive e-learning modules using Articulate Storyline, Rise360, and other authoring tools.
• Utilized role-playing, lectures, and simulations to present information across various instructional formats.
• Organized manuals, guides, and visual materials for development and training purposes.
• Participated in workshops, conferences, and online classes to maintain strong knowledge base.