Meticulous Cloud Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Hi, I’m
TUSHAR GOEL
New Delhi
Summary
Overview
5
years of professional experience
1
Certification
2
Languages
Work History
TO THE NEW PVT LTD
APPLICATION SUPPORT ENGINEER & CLOUD ENGINEER
04.2021 - Current
Job overview
- Masterfully navigated through pivotal roles encompassing both Application Support Engineering and AWS Cloud Infrastructure Management (Cloud Engineer) at Tataplay, PWC, and Frequency, showcasing a multifaceted skill set and a commitment to operational excellence.
- In the realm of Application Support Engineering, demonstrated a keen ability to resolve complex issues and optimize operational efficiency. Leveraging Fresh service, seamlessly identified and diagnosed issues, significantly enhancing ticket resolution efficiency and ensuring rapid problem-solving. By implementing user verification through subscriber ID, streamlined the troubleshooting process, facilitating quicker and more accurate issue resolution across diverse platforms such as CMS, PHPMyAdmin, MongoDB, and others. My proficiency extended to executing live debugging techniques, promptly addressing and resolving application issues, thus minimizing downtime and enhancing user experience. proficiently escalated complex issues to L3 support and engaged vendor partners as needed, ensuring timely and effective problem-solving with a strategic approach. Additionally, collaborated closely with developers to provide feedback on application designs based on user requirements, contributing to continual improvement and innovation.
- Simultaneously, excelled in managing AWS cloud infrastructure for high-profile platforms including Tataplay, Sky Racing-Active, and Media-Ready. Demonstrating comprehensive expertise in cloud management, configured and maintained AWS services such as Target Groups, Load Balancers, IAM, CloudWatch, and Session Manager. Utilizing AWS CloudWatch, I skillfully monitored API and service health, resolving issues efficiently and maintaining peak system performance by managing CloudWatch alerts for Memory, Disk, and CPU utilization. With a proactive approach, I executed weekly deployments, database scripts, service restarts, and Cron job management across diverse environments, leveraging Jenkins and Grafana for comprehensive monitoring. My proficiency extended to utilizing advanced tools such as Hazelcast, Hawk, Akamai, and AWS Redshift for in-depth monitoring, log analysis, and troubleshooting, thereby enhancing operational efficiency and ensuring seamless operations.
- In incident management, I distinguished myself by swiftly escalating complex issues, coordinating global outage responses, and facilitating tool access based on managerial approvals, ensuring rapid resolution and minimal disruption. Overall, consistently delivered exceptional support across diverse platforms and environments, contributing to the seamless functioning of critical applications and bolstering organizational success.
CAPGEMINI INDIA PVT LTD
SENIOR ANALYST / SOFTWARE ENGINEER
07.2019 - 03.2021
Job overview
- Excelled as Software Engineer/Technical Support Analyst at Royal Bank of Canada (RBC), delivering expert-level technical support and ensuring optimal user satisfaction. Resolved diverse range of technical issues promptly through calls, chats, and remote support sessions, while meticulously maintaining detailed logs for analysis. Specialized in troubleshooting VPN and Microsoft Office Suite complexities, along with adeptly managing account lockouts, password resets, and various software/hardware challenges.
- Displayed proficiency in utilizing suite of tools including Service Now, Citrix, Cisco Anyconnect, VMWare, Microsoft Outlook, Entrust, and RSA VPN to deliver top-tier support. Actively participated in conference calls during major system outages, facilitating rapid response and resolution.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Consistently ensured high call quality for Level 1 support and collaborated closely with support teams to ensure timely ticket resolution. Managed user inquiries and follow-ups with precision, enriching knowledge base with practical solutions and enhancing customer satisfaction.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Demonstrated expertise in configuring and troubleshooting network printers, scanners, and peripheral devices, contributing to seamless operations. Effectively escalated intricate technical problems to appropriate teams, ensuring swift resolution and minimal disruption.
- Overall, contributed to operational efficiency of RBC through exceptional technical acumen, proactive problem-solving, and commitment to delivering excellence in user support.
Education
INSTITUTE OF INNOVATION IN TECHNOLOGY AND MANAGEMENTNew Delhi, Delhi
Bachelor of Computer Applications
05.2019
University Overview
Skills
- Jenkins, Kibana, Confluence, JIRA
- MongoDB, PHPmyAdmin, CMS-Tool, Postman Tool
- Prometheus, RabbitMQ, Akamai
- Grafana, Cloudwatch, Hazelcast Mancenter, NewRelic - APM Tools
- Helix, FreshServicec - ITSM Tool Tool
- Windows, Linux OS
- AWS Cloud Solution A
- Basics of C, Python, Dockers & Kubernetes & Microsoft Azure Services
- ITIL Framework
- CI/CD Pipelines & Deployments
Languages
English
Hindi
Personal Information
Personal Information
- Date of Birth: 07/05/98
- Marital Status: Single
References
References
SANKALP SINGH RAGHAV, +91 9999379224, sankalp.singh@tothenew.com
Certification
- ITIL Foundation Certificate In IT Service Management, AXELOS Global Best Practices - [September 2021 - September 2024]
Timeline
APPLICATION SUPPORT ENGINEER & CLOUD ENGINEER
TO THE NEW PVT LTD
04.2021 - Current
SENIOR ANALYST / SOFTWARE ENGINEER
CAPGEMINI INDIA PVT LTD
07.2019 - 03.2021
INSTITUTE OF INNOVATION IN TECHNOLOGY AND MANAGEMENT
Bachelor of Computer Applications
Availability
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home optionCompany CulturePaid time off4-day work weekStock Options / Equity / Profit SharingTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursPaid sick leave401k matchAccomplishments
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
The way to get started is to quit talking and begin doing.
Interests
Gym
Watching Netflix
Calisthenics
Power Lifting
Travelling
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