Tumiso Madiba
Banker
Boksburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Assistant position. Ready to help team achieve company goals. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
20
20
years of professional experience
Work History
Universal Banker
FNB
05.2021 - 08.2023
- Cross-sold credit cards, loans and other bank products.
- Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
- Calculated fees due, interest and change for customer transactions.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
Team Leader
FNB
01.2019 - 04.2021
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales and Service Team Leader
FNB
09.2011 - 01.2019
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated with cross-functional teams to achieve shared goals, resulting in improved overall performance.
- Consulted with businesses to supply accurate product and service information.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Implemented performance measurements to track progress towards specific goals, leading to continuous improvement efforts.
- Conducted regular evaluations of staff performance to identify areas for improvement and opportunities for professional growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Enhanced customer retention by consistently delivering exceptional service experiences for clients.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to company growth by identifying new market opportunities and expanding client base.
- Established a culture of accountability within the team that resulted in increased ownership over individual tasks and collective objectives alike.
- Informed customers of promotions to increase sales productivity and volume.
Service Advisor
FNB
06.2011 - 08.2011
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collection Customer Service Representative
FNB
04.2007 - 05.2011
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Generated and distributed monthly customer statements.
- Responded to customer inquiries and provided detailed account information.
- Excellent communication skills, both verbal and written.
Teller
FNB
05.2003 - 04.2007
- Assisted customers with banking needs and inquiries.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Referred customers to other banking departments for specialized services.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Monitored and reported suspicious activity in line with bank security policies.
Education
BANKING
Damelin School of Banking
Pretoria, South Africa04.2003
Skills
Goal-oriented mindset
undefinedTimeline
Universal Banker
FNB
05.2021 - 08.2023
Team Leader
FNB
01.2019 - 04.2021
Sales and Service Team Leader
FNB
09.2011 - 01.2019
Service Advisor
FNB
06.2011 - 08.2011
Collection Customer Service Representative
FNB
04.2007 - 05.2011
Teller
FNB
05.2003 - 04.2007
BANKING
Damelin School of Banking
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