Tumishang Venessa Aphane
Quality Assurance Manager
Johannesburg
Summary
Accomplished Quality Assurance Manager with a proven track record at Beyond Couriers, enhancing product quality through comprehensive QA processes and fostering a culture of continuous improvement. Skilled in risk analysis and mitigation, and employee training, achieving measurable improvements in quality standards. Expert in work planning and prioritization, demonstrating significant advancements in quality control and operational efficiency.
Overview
12
12
years of professional experience
Work History
Quality Assurance Manager
Vikela Investments
02.2024 - Current
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Recorded, analyzed, and distributed statistical information.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Created and maintained quality management systems to align with industry standards.
- Evaluated new technologies and methodologies for potential implementation within the organization''s quality assurance program, staying ahead of industry trends.
Quality Assurance Administrator
Beyond Couriers
01.2022 - 01.2024
- Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays.
- Supported a culture of continuous learning by sharing best practices and lessons learned with team members and stakeholders.
- Organized and led training sessions for team members on new tools, processes, or methodologies to ensure consistent application across the Quality Assurance department.
- Developed comprehensive test plans based on project requirements, streamlining the QA process from start to finish.
- Evaluated vendor capabilities during selection processes, ensuring an alignment of quality standards between internal operations and external partners.
- Streamlined QA processes for increased efficiency and reduced testing time, leading to quicker product releases.
- Maintained a strong understanding of client specifications and requirements, enabling accurate assessment of product performance against established criteria.
- Collaborated with cross-functional teams to ensure consistent quality standards throughout the entire development lifecycle.
- Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.
- Coordinated issue resolution efforts by working closely with development and support teams, ensuring timely and effective handling of any identified problems.
- Participated in pre-release meetings, representing the interests of the Quality Assurance department while advocating for high-quality product releases at each stage of development.
Technical Specialist
Strategnos
01.2013 - 09.2020
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems.
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Education
Bachelor of Science - Logistics Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Work Planning and Prioritization
Continuous Improvement
Quality testing
Quality Control
Employee Training
Audit Coordination
Internal Audits
Risk Analysis and Mitigation
Timeline
Quality Assurance Manager
Vikela Investments
02.2024 - Current
Quality Assurance Administrator
Beyond Couriers
01.2022 - 01.2024
Technical Specialist
Strategnos
01.2013 - 09.2020
Bachelor of Science - Logistics Management
University of Johannesburg
04.2001 -
Similar Profiles
Luke MarkoeLuke Markoe
Financial Analyst Intern at Pine Valley Investments, LLC. Pine Valley InvestmentsFinancial Analyst Intern at Pine Valley Investments, LLC. Pine Valley Investments
JONORA SEARLESJONORA SEARLES
Healthcare Land Developer at JES Investments LLC / MDE Investments LLCHealthcare Land Developer at JES Investments LLC / MDE Investments LLC
Mitchell Peltier, CFP®Mitchell Peltier, CFP®
Senior Associate Consultant at Franklin Templeton Investments/ Putnam InvestmentsSenior Associate Consultant at Franklin Templeton Investments/ Putnam Investments