Productivity software, Digital Marketing, Communication Tools
Tumisang Masike
Senior Store Manager
Ennerdale,GP
Summary
Dynamic Store Manager at Clicks Group with a proven track record in maximizing sales and enhancing customer satisfaction. Skilled in retail inventory management and employee training, I excel in creating innovative merchandising displays and fostering team development, resulting in improved store performance and a positive shopping experience.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
1
1
year of post-secondary education
Work History
Store Manager
Clicks Group
02.2007 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Call Centre
Boston College
Johanessburg 02.2006 - 11.2006
Paralegal Studies
Boston College
Johanessburg 04.2001 -
Skills
Customer service management
Accomplishments
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Achieved the [Number] national store ranking within [Number] years.
- Exceeded monthly store sales goals [Number] months in a row.
- Recruited [Number] successful new managers within one year.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
Management Toolkit, Performance Management, Initiating within a disciplinary enquiry, Chairperson within a disciplinary hearing
Timeline
Store Manager
Clicks Group
02.2007 - 01.2025
Call Centre
Boston College
02.2006 - 11.2006
Paralegal Studies
Boston College
04.2001 -
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