Tumelo Steven Molefe
Johannesburg,Gauteng
Summary
Results-driven and detail-oriented professional with a strong customer-centric background. Proven ability to analyze processes, optimize efficiency, and drive quality improvements. Eager to leverage technical curiosity, problem-solving skills, and passion for innovation to drive success in CRM development. Proficient in navigating software applications and excited to bring unique blend of customer insight and technical aptitude to deliver tailored CRM solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Geewiz
02.2023 - Current
- Managed customer inquiries and concerns via email, providing timely and effective solutions to ensure high customer satisfaction.
- Handled sales customer service, addressing product related questions, and facilitating orders and transactions.
- Processed returns and exchanges, resolving issues efficiently and professionally.
- Utilized excellent communication skills to craft clear and concise emails, ensuring prompt resolution of customer queries.
- Demonstrated strong problem-solving skills, resolving complex customer complaints and improving overall customer experience.
- Collaborated with internal team to resolve issues, improve processes, and enhance customer satisfaction.
- Consistently went extra mile to achieve customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by email.
Sales Representative
Carecall Retail and Distribution Services
07.2021 - 02.2023
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with potential customers to determine needs and provide recommendations.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Generated new client relationships by utilizing targeted prospecting and networking.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Developed engaging sales pitches to promote products and services of company.
Administrator -
Kopanya Trading and Projects
02.2020 - 07.2021
- Provide general administrative and clerical support including data entry, mailing, scanning
- Managed client communications by answering phones and corresponding through email.
- Scheduled appointments and maintained master calendar.
- Maintain Hard copy filing
- Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.
- Manage marketing coordinators emails.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
Education
Bachelor of Arts - Marketing Management
University of South Africa (UNISA)
Johannesburg, GP01.2020
High School Diploma -
Springs Boys High School
Springs, Gauteng, South Africa01.2018
Skills
- Problem-solving
- Time management
- Collaboration
- Adaptability
- Continuous learning
- Attention to detail
- Customer-centricity
- CRM software
- Data analysis
- Communication
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
IsiXhosa
Bilingual or Proficient (C2)
Sesotho
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
References
- Sydney Masilela -Manager - 084 461 9488 (Kopanya Trading and projects)
- Donald Magagula - Supervisor - 063 877 9654 (Carecall Retail and Distribution Services)
- Melissa Pooison - General Manager - 079 697 6522 (Geewiz)
- Pretty Ndebele - Team Leader - 074 505 3441 (Geewiz)
Accomplishments
- Advanced from lead generator to sales representative quickly as result of high customer satisfaction and high sales achievements.
- Improved company reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognized by management for positive customer reviews.
Contact
Johannesburg, 1519
Hobbies and Interests
- Photography
- Creating short stories
- Reading
Timeline
Customer Service Representative
Geewiz
02.2023 - Current
Sales Representative
Carecall Retail and Distribution Services
07.2021 - 02.2023
Administrator -
Kopanya Trading and Projects
02.2020 - 07.2021
Bachelor of Arts - Marketing Management
University of South Africa (UNISA)
High School Diploma -
Springs Boys High School
Similar Profiles
HLANGOTHI KHUMBULANI NGWENYAHLANGOTHI KHUMBULANI NGWENYA
Truck driver at NHLANE CLANTruck driver at NHLANE CLAN
Tyrese RobertsTyrese Roberts
Volunteer at Rooderpooort Sentrum Vir BejaardesVolunteer at Rooderpooort Sentrum Vir Bejaardes
Kamvalethu ZithoKamvalethu Zitho
Full-Stack Junior Software Developer & IT Support at ZERO1 SolutionsFull-Stack Junior Software Developer & IT Support at ZERO1 Solutions