Tumelo Gloria Malele
Consultant
Pretoria
Summary
I have a genuine love of being of service and delighting customers through experience and product. I hold a National Diploma in Administrative Management and a Certificate in Customer Service Management both obtained from the University of South Africa. I have over 4 years retail experience where I worked for Edcon and as a Consultant at Cell C Limited. My most recent job is as a Financial Advisor at Old Mutual. If given a chance I am certain that I would be an asset to your team.
Overview
8
8
years of professional experience
Work History
Accredited Financial Adviser
Old Mutual Limited
07.2023 - 10.2024
- Long term insurance
- Investments
- Underwritten and risk
- Financial advice
- Admin
- Generating own sales
- Product knowledge
- Customer Service
- Sales and presentation
Sales Consultant
Cell C Limited
12.2019 - 03.2021
- Customer experience
- Admin Customer Service
- Sales and promotions
- Banking
- Generating own leads
- Product knowledge
- Opening and closing procedures
- Stock take
- Reason for leaving: Retrenchment
Retail Associate
Edcon (Edgars Menlyn)
11.2016 - 11.2019
- Customer service
- Admin
- Receiving and despatch
- Stock management
- Staff scheduling
- Reason for Leaving: Job offer at Cell C Limited
Education
National Diploma - Administrative Management
University of South Africa
Certificate - Customer Service Management
University of South Africa
Matric - undefined
Call Centre Training - undefined
Skills
Communication Skills
Telephone etiquette
Negotiation and Assertiveness Skills
Leadership Skills
Interpersonal Skills
Time Management
Customer Service Skills
Cross Selling and Up selling
Questioning and Listening Skill
MS Windows
MS Word
Outlook Express
Internet Explorer
Personal Information
- Ethnicity: African
- Gender: Female
Competenciesandskills
- Communication Skills
- Telephone etiquette
- Negotiation and Assertiveness Skills
- Leadership Skills
- Interpersonal Skills
- Time Management
- Customer Service Skills
- Cross Selling and Up selling
- Questioning and Listening Skill
- MS Windows
- MS Word
- Outlook Express
- Internet Explorer
Timeline
Accredited Financial Adviser
Old Mutual Limited
07.2023 - 10.2024
Sales Consultant
Cell C Limited
12.2019 - 03.2021
Retail Associate
Edcon (Edgars Menlyn)
11.2016 - 11.2019
National Diploma - Administrative Management
University of South Africa
Certificate - Customer Service Management
University of South Africa