Tumelo Elizabeth Malebye
Sales Team Leader
Midrand
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Team Leader
Momentum Metropolitan
Midrand
02.2020 - 02.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Supervisor
Clientele Limited
Revonia
06.2015 - 01.2020
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sales Representative
Clientele Limited
Revonia
03.2012 - 07.2015
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Wealth Management - Finance
Emvuya Institution
Midrand 06.2021
Regulatory Examination - Financial Certificate
Moonstone
Sandton 04.2021
Matric - Senior Certificate
Oxford Combined College
Kempton Prk 12.2008
Skills
Complaint resolution
Quality Improvement
Coaching
Technical Support
Documentation And Reporting
Work Planning
Team Supervision
Client Service
Mentoring
Attention to Detail
Performance Evaluations
Goal Setting
Onboarding and Orientation
Problem-Solving
Staff Training
Team motivation
Timeline
Team Leader
Momentum Metropolitan
02.2020 - 02.2024
Supervisor
Clientele Limited
06.2015 - 01.2020
Sales Representative
Clientele Limited
03.2012 - 07.2015
Wealth Management - Finance
Emvuya Institution
Regulatory Examination - Financial Certificate
Moonstone
Matric - Senior Certificate
Oxford Combined College