Tumelo Sithole
Senior
Tshwane
Summary
Dynamic System Controller at the City of Tshwane, I enhanced troubleshooting through a centralized knowledge base and fortified security protocols. Leveraging data analytics and incident response skills, I optimized resource allocation and ensured seamless system updates, significantly improving operational efficiency and safeguarding sensitive information.
Overview
12
12
years of professional experience
Work History
System Controller
City of Tshwane
Tshwane
07.2014 - Current
- Improved troubleshooting capabilities through the creation of a centralized knowledge base for technical support staff.
- Safeguarded sensitive company information by enforcing strict security protocols within the systems infrastructure.
- Optimized resource allocation by assessing user needs and strategically configuring systems accordingly.
- Conducted thorough testing prior to deployment of updates or changes, mitigating risks associated with negative impacts on endusers.
Education
Bachelor of Commerce - Economics And Project Management
Regent Business School
Pretoria, South Africa 04.2001 -
BBA - Accounting
MANCOSA
South Africa 04.2001 -
Skills
Data analytics
Hardware maintenance
Incident response
Software development
Timeline
System Controller
City of Tshwane
07.2014 - Current
Bachelor of Commerce - Economics And Project Management
Regent Business School
04.2001 -
BBA - Accounting
MANCOSA
04.2001 -