Tumelo Rihlampfu
5727 Freedom Park,Devland,Johannesburg South
Summary
Dynamic sales and customer care professional with a proven track record at Nova connect ,Cape Union Mart excelling in customer service and sales techniques. Adept at driving turnover and resolving customer issues, leveraging strong interpersonal skills and computer literacy to enhance the shopping experience. Committed to achieving targets and creating an inspiring retail environment.
Overview
7
7
years of professional experience
Work History
Sales Assistance
Cape Union Mart
Johannesburg
02.2023 - 12.2024
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Call Centre Agent
Nova Connect
03.2022 - 01.2023
- Handling Calls - Answering call and making outbound calls
- Selling Product - Using product knowledge to upsell and drive sales
- Resolving Issues- Helping customers find solutions to their problems.
Cashier, Till Packer
Checkers
02.2020 - 01.2022
- Company Overview: hospitality solution company
- Provide services at a Till point
- Transaction
- Bagging
- Cross-selling
- Provide answers for customer with enquiries about product
- Hospitality solution company
Banquet Waitress
Hospitality solution company
02.2018 - 05.2019
- Welcoming guest
- Serving food and beverages
- Event planning
- Maintaining cleanliness
- Adhere to safety and quality regulations
Education
Matric Certificate - Xitsonga Home Language, English First Additional Language, Mathematical Literacy, Life Orientation, Accounting, Business Studies, Economics
KWA THEMA ADULT CENTRE
01.2021
Skills
- Customer Service
- Computer literacy (Microsoft Excel)
- Interpersonal Skills
- Conflict Resolution
- Leadership
- Effective Communication
- Work Ethic
- Collaboration
- Sales techniques
References
- Xolani, Nova Connect, Team leader, 071 432 1760
- Augustine, Checkers, Manager, 072 658 4271
- Elizabeth Nemavhidi,Checkers,Supervisor,0726965418
- Tinyiko,Assistace Manager,Cape Union,0835309824
Personal Information
- ID Number: 9201131327087
- Date of Birth: 01/13/92
- Nationality: RSA
Timeline
Sales Assistance
Cape Union Mart
02.2023 - 12.2024
Call Centre Agent
Nova Connect
03.2022 - 01.2023
Cashier, Till Packer
Checkers
02.2020 - 01.2022
Banquet Waitress
Hospitality solution company
02.2018 - 05.2019
Matric Certificate - Xitsonga Home Language, English First Additional Language, Mathematical Literacy, Life Orientation, Accounting, Business Studies, Economics
KWA THEMA ADULT CENTRE
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