Tumelo Ratshwene
Shift Supervisor And Department Overseer
Potchefstroom,Potchefstroom
Summary
Dynamic professional with a proven track record in administrative support and customer relations, honed at Open Mind Internet Cafe. Excelled in enhancing client satisfaction and streamlining office operations. Skilled in office administration and fostering professional relationships, demonstrating exceptional time management and interpersonal abilities. Achieved significant improvements in document organization and customer service efficiency.
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Administrative Assistant
Open Mind Internet Cafe
08.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Shift Supervisor And Department Overseer
Old Khaki
10.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained workers in proper methods, equipment operation and safety procedures.
Sales Representative
Cape Union Mart Group
09.2014 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Sol Plaatjie Secondary School
Mafikeng 12.2011
Skills
OSHA compliance
Certification
Office Procedures In The Modern Workplace
License
Code A
Code 10 with PDP
Accomplishments
- Recognized by customers and my manager for expedient and effective service.
- Developed and implemented new improved orginised filing systems, which resulted in increased company efficiency and productivity.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
References
Reference
Irene Boiljane - Store Manager
0663675094
Jessica De kocker - Assistant Manager
0714849094
Timeline
Office Procedures In The Modern Workplace
01-2025
OHASA 18001:2007 - Occupational Health and Safety Management
01-2025
Customer Care Skills and Telephone Etiqutte
01-2025
Warehouse Management: Inventory, Stock and Supply Chain
01-2025
Administrative Assistant
Open Mind Internet Cafe
08.2024 - Current
Shift Supervisor And Department Overseer
Old Khaki
10.2023 - 08.2024
Sales Representative
Cape Union Mart Group
09.2014 - 10.2023
Sol Plaatjie Secondary School
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