Tumelo Ntsasi

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Gas filling
• Hazardous Chemical and Health Representative
• Customer Service call agenr

Inbound and outbound call agent.

Customer Service call agent

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

• Assisted customers in locating desired items, ensuring a positive shopping experience.
• Participated in regular inventory checks, assisting with restocking merchandise as needed.
• Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.