Tumelo Mkhatshwa
IT OPS Intern
Johannesburg
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and flexible on boosting productivity and performance with conscientious and detail-oriented approaches. Driven to learn quickly, intermediate computer proficiency and training in industry operations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Intern
Hollard Life Solutions
Johannesburg
02.2023 - Current
- Interacted with users by teams, email, or in-person to provide information regarding the system errors they come across while helping customers.
- User management on our line business and database(sql).
- Participated in research and presentations related to projects and system management to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Ensures the operational processes in a business run smoothly and enables users and agents to conduct their business.
Tutor
Sefako Makgotho Health Sciences University
Pretoria
02.2019 - 11.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided assignments assistance using specific curriculum and materials.
- Collaborated with students to complete assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Science - Mathematical Sciencs
Sefako Makgatho Health Sciences University
Pretoria, South Africa 02.2018 - 03.2021
Bachelor of Science - Honours(Applied Mathematics)
Sefako Makgatho Health Sciences University
Pretoria, South Africa 04.2021 - 11.2022
Bachelor of Science - Masters (Appiled Mathematics)
Sefako Health Sciences University
Pretoria, South Africa 02.2023 - Current
Skills
HTML
MS Office
Project Management
Sql
Self-Motivated
Active Listening
Analytical and Critical Thinking
Critical Thinking
Decision-Making
People-oriented
Eloquent speaker
Certification
Mentorship
Timeline
Intern
Hollard Life Solutions
02.2023 - Current
Bachelor of Science - Masters (Appiled Mathematics)
Sefako Health Sciences University
02.2023 - Current
Bachelor of Science - Honours(Applied Mathematics)
Sefako Makgatho Health Sciences University
04.2021 - 11.2022
Tutor
Sefako Makgotho Health Sciences University
02.2019 - 11.2022
Bachelor of Science - Mathematical Sciencs
Sefako Makgatho Health Sciences University
02.2018 - 03.2021