Tumelo Makhubela

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Completed data entry to record call notes, suggestions and questions.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.

Administrative Duties Included

➢ Marketing (Includes Pamphlet Creation/Social Media Post,

➢ Marketing video creation, Marketing Equipment Orders,

➢ Bookings of marketing stuff etc.)

➢ Answering Calls, List Creation (Excel Spreadsheet)

➢ Pull Valuation Reports & Contacts

➢ Prospect & Canvassing

➢ Load properties on websites, Arrange meetings.

➢ Ordering Stuff for Company e.g. Stationary

➢ Taking messages, Dealing with Emails enquiries

➢ Typing documents, Invoices, Emailing

➢ Internet Customer services

➢ Includes: New email creation & other IT Stuff

➢ Assisted sales team with cold calling and following up on leads.

➢ Proactively sourced and developed new business from internal and external referral networks.

➢Provided exceptional service and support, going extra mile to retain customers.

➢Provided regular market and product feedback to improve services offered.

• Dealing with Orphans and Vulnerable Children
• Child & Granny headed home visitation
• After School Children activities