Tumelo Faith Madisa

Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining feedback processes at DSV Road. Excelled in problem resolution and active listening, significantly improving customer satisfaction. Skilled in Microsoft Excel and adept at managing high-stress situations, consistently delivering results beyond expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.