Summary
Overview
Work History
Education
Skills
Personal Information
Contact Details
Timeline
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Tumelo Bridgette Mosikare

Tumelo Bridgette Mosikare

Customer Service Representative
Soweto

Summary

I have a strong administrative background, which has enhanced my ability to be punctual and detail-oriented, enabling me to perform my duties efficiently. With over three years of experience in customer service, I have developed key soft skills such as active listening, attention to detail, and empathy. These skills have allowed me to execute my responsibilities with professionalism and go the extra mile to exceed expectations.

Overview

4
4
years of professional experience
2020
2020
years of post-secondary education

Work History

Cashier

PEP Roodepoort Princess Crossing
08.2023 - 09.2024

Greet customers and provide them with friendly and helpful service

Operate scanners, cash registers, scales, and other electronics needed during the checkout process

Answer customer questions and assist as needed

Balance the cash register and generate reports as needed

Resolve complaints, including processing refunds and returns.



Reference .

Ruth Mashatola

Position: Store Manager

Contacts : 071 239 9223

Telephone : 011 764 4445

Customer service representative

Startek
07.2020 - 02.2021
  • Assist customers with incoming inquiries related to billing and payments
  • Provide expert guidance on the company’s products and services
  • Address customer concerns with the aim of fostering and maintaining positive relationships with the organization
  • Actively listen to customer issues and offer effective solutions




Reference

Mr Busang Shuping

Position : Team Leader

Contact : 071 713 1282

Education

High school - Setswana, English, mathematics, economics, Life orientation, Accounting, Business Studies

Kagiso Senior Secondary

Skills

  • Microsoft Office
  • Windows 7
  • Windows 11
  • Microsoft Outlook
  • Business Communication
  • Customer Service
  • Persuasive Speaking
  • Empathy
  • Collaborative Skills
  • Effective Listening

Personal Information

  • Ethnicity: Black
  • Date of Birth: 07/24/00
  • Gender: Female
  • Nationality: South African
  • Marital Status: Single

Contact Details

0717113407, mosikaretumelo9@gmail.com, 1103 Ntlalaine street, Soweto, Gauteng

Timeline

Cashier

PEP Roodepoort Princess Crossing
08.2023 - 09.2024

Customer service representative

Startek
07.2020 - 02.2021

High school - Setswana, English, mathematics, economics, Life orientation, Accounting, Business Studies

Kagiso Senior Secondary
Tumelo Bridgette MosikareCustomer Service Representative