Proven track record at National Bank Of Commerce Limited, enhancing loan processing efficiency and fostering robust customer relationships. Expert in Credit Management and Customer Service, I spearheaded new credit administration policies and developed risk assessments, significantly improving workflow and client satisfaction.
Hi, I’m
Tumaini John Mrang'u
Dar Es Salaam
Summary
Overview
14
years of professional experience
Work History
National Bank Of Commerce Limited
Credit Administration Officer
01.2010 - Current
Job overview
- Disbursement of both secured and unsecured loans..
- Capturing of Overdraft facilities from retail credit (renew/extension..
- Disbursement of staff loans and all term loans.
- Checking if all bank charges are correctly collected after disbursement. i.e facility fee, credit life and retrenchment.
- Collection of monthly loan repayment from employers.
- Prepare and send scheme invoices to employers..
- Preparation of loan disbursement report every day.
- Collection of loan arrears set off.
- Flagging charge off accounts from collection and recoveries..
- Improved loan processing efficiency by implementing new credit administration procedures and policies.
- Developed comprehensive risk assessments for potential borrowers, ensuring informed lending decisions.
- Facilitated efficient workflow within the credit department by developing and implementing new organizational systems for file management and reporting.
- Provided exceptional customer service by promptly addressing client inquiries and concerns related to their loans or accounts.
- Reviewed and verified income, credit reports and employment histories for each borrower.
National Bank Of Commerce Limited
Bank Officer
01.2010 - 10.2016
Job overview
- Open customer account and provide smooth onboarding services..
- Advice customers on financial products to suit personalized needs.
- Investigate customer queries to provide timely solutions.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Issue ATM card and pin mailers.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Set risk management policies to mitigate bank losses.
- Met with clients to generate new business and negotiate contracts.
- Contacted potential clients to pursue sales and gather funds.
Education
Tanzania Institute of Accountancy (TIA)Dar Es Salaam
Postgraduate Diploma from Accountancy
07.2012
University Overview
Skills
- Collateral Valuation
- Loan Processing
- Credit management
- Customer Relations
- Sales Support
- Risk Analysis
- Customer Service
- Prioritizing and Planning
- Customer relationship development
- Know Your Customer
Timeline
Credit Administration Officer
National Bank Of Commerce Limited
01.2010 - Current
Bank Officer
National Bank Of Commerce Limited
01.2010 - 10.2016
Tanzania Institute of Accountancy (TIA)
Postgraduate Diploma from Accountancy
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