Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tshepo Hope Phala

Document Controller
Pretoria

Summary

Highly motivated and detail-oriented administrative and document control professional with over 10 years of experience supporting organizations in both public and private sectors. Skilled in document digitization, customer service, office administration, and data management. Known for exceptional planning, organizational abilities, and a proactive, adaptable attitude. A dependable team player with the capacity to thrive in high-pressure environments.

Knowledgeable [Desired Position] with background in managing and organizing crucial documentation processes. Proven track record of maintaining accurate records and ensuring compliance with industry standards. Demonstrated ability in utilizing organizational skills and attention to detail to streamline operations and enhance team efficiency.

Overview

19
19
years of professional experience

Work History

Digitization Document Controller (BSTD)

South African Reserve Bank
05.2022 - 12.2024
  • Sort, prepare, index and digitize documents in compliance with SARB's records retention policies.
  • Ensure accuracy of metadata and classification per SARB File Plan.
  • Conduct quality checks and manage repackaging of documents post-digitization.
  • Perform administrative duties, assist in document verification, and maintain a clean and secure digitization environment.
  • Liaise with Corporate Archives for document collection and delivery.
  • Supervisor: Ms. Francinah Tshoke | 012 313 3911

Assistant Manager / Administrator

Phokela Guest House
02.2018 - 12.2021
  • Delivered premium guest service and oversaw daily operations including bookings, check-ins/outs, and housekeeping coordination.
  • Handled procurement, inventory management, and facility maintenance.
  • Supervised and appraised team performance, managed guest relations and addressed complaints promptly.
  • Compiled daily reports and enhanced service offerings through customer feedback analysis.
  • Supervisor: Ms. Stella Maponya | 083 594 0966

Customer Service Consultant

WesBank
03.2012 - 12.2017
  • Managed customer inquiries regarding vehicle finance, account settlements, and issued required documentation (e.g. border letters, statements).
  • Resolved client queries, maintained service quality standards, and supported departmental administration.

Switchboard Operator

WesBank
02.2011 - 02.2012
  • Directed calls, scheduled appointments, managed incoming/outgoing mail, and supported general office functions.
  • Promoted to customer service consultant for exceptional performance.
  • Supervisor: Ms. Leandra Carr | 011 632 6839

Team Leader (Data Capturing - RICA)

Vodacom SA (Cap Circle Management Consultant)
08.2009 - 10.2009
  • Oversaw data capturing team, monitored performance, resolved queries, and generated daily performance reports.
  • Conducted timekeeping, quality assurance, and client communication.
  • Supervisor: Ms. Annelie Mc-Geachy | 079 899 8614

Data Capturer / Filing Clerk

Metrofile (Meniko Recruitment)
10.2008 - 07.2009
  • Captured/indexed files, recorded daily statistics, corrected data errors, and maintained filing accuracy.
  • Supported administrative and document processing functions.
  • Supervisor: Mr. Meheirdra Morar | 012 379 6001

Filing Clerk / Data Capturer

South African Council for Educators (SACE)
06.2008 - 09.2008
  • Captured educator records, filed documents, printed certificates, and provided telephonic support.

Filing Clerk

Micropal Africa Imaging
07.2006 - 02.2007
  • Digitized and filed sensitive HR documents including medical aids, contracts, and vehicle schemes.
  • Managed data reporting and general administration.

Filing Clerk

Group Five (Rivonia)
04.2006 - 06.2006
  • Scanned/indexed HR records and ensured organized filing for easy retrieval.

Education

No Degree - Computer Literacy

Academy of Learning
Polokwane, South Africa
04.2001 -

No Degree - Matric

Fred Ledwaba Comprehensive School
Mokopane, South Africa
04.2001 -

Skills

  • Office & Administrative Support
  • Document Management & Digitization
  • Records Classification & Filing
  • Data Capturing & Quality Assurance
  • Time Management & Attention to Detail
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)

References

Stella, Maponya, Director, 015 491 1130, 083 594 0966, Phokela Guest House

Timeline

Digitization Document Controller (BSTD)

South African Reserve Bank
05.2022 - 12.2024

Assistant Manager / Administrator

Phokela Guest House
02.2018 - 12.2021

Customer Service Consultant

WesBank
03.2012 - 12.2017

Switchboard Operator

WesBank
02.2011 - 02.2012

Team Leader (Data Capturing - RICA)

Vodacom SA (Cap Circle Management Consultant)
08.2009 - 10.2009

Data Capturer / Filing Clerk

Metrofile (Meniko Recruitment)
10.2008 - 07.2009

Filing Clerk / Data Capturer

South African Council for Educators (SACE)
06.2008 - 09.2008

Filing Clerk

Micropal Africa Imaging
07.2006 - 02.2007

Filing Clerk

Group Five (Rivonia)
04.2006 - 06.2006

No Degree - Computer Literacy

Academy of Learning
04.2001 -

No Degree - Matric

Fred Ledwaba Comprehensive School
04.2001 -
Tshepo Hope PhalaDocument Controller