Tsooanyane Jacob Khaahloe
Bloemfontein
Summary
Service-focused professional bringing unparalleled skills in taxpayer relations, task prioritization and time management. Motivated to directly and efficiently address taxpayer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in taxpayer management software with expertise in related roles.
Personal Details
Languages: English , Sesotho
Nationality : South African
Ethnicity: African
Gender: Male
Driving license: Code 8
Overview
10
10
years of professional experience
Work History
Academic Trainee
University of the Free State, School Of Accountancy
Bloemfontein
01.2020 - 12.2020
- Conducted lectures and tutor classes according to School Of Accountancy procedure, both physically and virtually.
- Facilitated query resolution between students, tutors, and Lecturers.
- Supported INTRABAS first-year students academically during and after office hours, increasing pass rate from 87% in 2019 to 93% in 2020.
- Onboarded new tutors by entering into Excel and setting up in time clock.
- Maintained student's and tutors profiles.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
A-Step Tutor
University of the Free State, Centre for Teaching and learning
Bloemfontein
01.2015 - 06.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Taught students remotely via pre-recorded and live video sessions.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Integrated technology into sessions to further enhance student learning.
- Mentored 15 students and achieved 100% success rate.
Senior Accountant
Ministry of Education
Maseru
01.2008 - 01.2012
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Assisted team members in transitioning from Government Of Lesotho Information System to Integrated Financial Management System through extensive training and one-on-one support.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Implemented operational procedures that have reduced time back payments are paid to teachers from anywhere between 9 to 12 months to 3 months.
- Prepared tax-related financial statement calculations, entries and disclosures.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions.
- Reported ROIs using Excel spreadsheets.
Customs Officer
Lesotho Revenue Authority
Maserru
01.2003 - 01.2008
- Conducted inspections of commercial consignments ensuring that all applicable laws have been complied with.
- Border Control in line with Customs and Excise legislation, VAT, and SACU double taxation protocols and agreements.
- Evaluated all available information/evidence, findings, and recommendations to ascertain completeness and correctness of all tax documentation.
- Facilitated query resolution, and taxpayer education.
- Engaged with taxpayers across all our service channels, and tax products.
- Maintained taxpayer or trader profiles according to their risk rankings.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork, and informed individuals of expected liabilities.
- Implemented operational procedures that have reduced time taxpayer declaration documents are processed to between 5 to 10 minutes.
Education
Bachelor of Commerce (Accounting) - Accounting And Finance
University of Free State
Bloemfontein, South Africa09.2017
Certified Accounting Technician - Accounting Technician
Lesotho Institute of Accountants
Maser, Lesotho10.2003
MATRIC - Commerce
Sacred Heart High School
St. Monicas, Lesotho12.1999
Skills
- Self-motivated
- Commitment to life-long learning
- A passion for service excellence
- Ability to work both in person and online
- Ability to adapt to new technology, changes in business processes, and working arrangements continuously
- Verbal and Written Communication
- Courteous with strong Service Mindset
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Microsoft Excel, Word, Powerpoint, and Outlook
- Responding to Difficult Customers
- Data Entry and Maintenance
Accomplishments
- Used Microsoft Excel to develop teacher file tracking spreadsheets.
- Supervised team of nine staff members.
References
Dr Hanli Joubert
Lecturer
University of the Free State
051 401 9004
Joubertja@ufs.ac.za
Mr James Veitch
Senior Officer
University of the Free State
051 401 2569
BJVeitch@ufs.ac.za
Mr Lerato Sekonyela
Programme Director/ Junior Lecturer
University of the Free State
0824212809
051 401 9805.
Mr Lechesa Nkhasi,
Senior Customs Officer
Lesotho Revenue Authority
+26663035670
L.Nkhasi@lra.co.ls
Mrs Mamotikoe Sello,
Financial Controller
Ministry of Communications
Lesotho Government
+26658850030
khantli@yahoo.com
Timeline
Academic Trainee
University of the Free State, School Of Accountancy
01.2020 - 12.2020
A-Step Tutor
University of the Free State, Centre for Teaching and learning
01.2015 - 06.2015
Senior Accountant
Ministry of Education
01.2008 - 01.2012
Customs Officer
Lesotho Revenue Authority
01.2003 - 01.2008
Bachelor of Commerce (Accounting) - Accounting And Finance
University of Free State
Certified Accounting Technician - Accounting Technician
Lesotho Institute of Accountants
MATRIC - Commerce
Sacred Heart High School
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