Tsonko Eva Moloto
Training Coordinator
Soweto
Summary
Dependable coordinator with a proven track record in delivering exceptional office management and administrative support. Strong communication and interpersonal skills facilitate effective collaboration and relationship-building. Adept at managing competing priorities to consistently meet deadlines. Recognized as a creative problem solver, equipped with robust analytical and critical thinking abilities that drive efficient solutions. Committed to enhancing operational efficiency and contributing to team success through proactive support and strategic planning.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Skills coordinator
Feedem Group (PTY) LTD
11.2015 - Current
- Develop, Schedule and Implement Employees Training
- Arrange Training Sessions, Co-ordinate resources and manage logistics for both internal and external training initiatives
- Maintain database of training participants, track attendance and manage training records on Leaning Management System
- Monitor the progress and results of training programs, collect feedback and evaluate the effectiveness of materials
- Act as a link between management and employees ensure training needs are met and to facilitate professional development
- Liase with Cathsseta and Service Provider
- Responsible for preparation of WSP and ATR submission
- HR Duties:
- Sourcing, interviewing and hiring qualified candidates
- Guiding new employees through the hiring process and helping them integrate into the company
- Implement Systems for performance reviews and managing employee performance
- Addressing employee concerns, conflicts and grievances fostering a positive workplace culture
- Keeping accurate and confidential employee records
- Conduct Criminal Check and qualification checks on Lexis Nexis application
- Responsible for Induction of all new employees
- Developed and implemented training programs for staff, enhancing skill sets and improving overall team performance.
- Coordinated cross-departmental initiatives, fostering collaboration and ensuring alignment with organizational goals and objectives.
- Analyzed skill gaps within the workforce, creating targeted strategies to address training and development needs effectively.
- Led workshops and training sessions, empowering employees with essential skills to enhance operational efficiency and productivity.
- Managed onboarding processes for new hires, ensuring a smooth transition and enhancing retention through effective orientation.
- Collaborated with management to identify key competencies required for various roles, optimizing workforce capabilities across departments.
- Facilitated knowledge-sharing sessions among staff, promoting a culture of continuous learning and professional development.
- Monitored and evaluated training outcomes, refining programs to better meet the evolving needs of the organization.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Trainer /Training Co Ordinator
Hospitality Academy
01.2008 - 10.2015
- Recruit, train and placement of learners
- Data Capturing
- Registration of the Learner
- Marking Assignments
- Giving feedback to the learner
- Assessing the learner
- Office administrator
Assistant Manager
Woolworths Cafe
01.2000 - 01.2008
- Purchasing
- Table Attendant
- Stock Control
- Food and Beverage Control
- Service Ambassador
- Workplace Management
- Daily Cash Control
- Pastry Lady
- Reason for Leaving: Resign
Education
Project Management
Damelin
01.2017
Food and Beverage Certificate Level 4 - undefined
Hospitality Academy
01.2013
Degree in Bachelor of business Admin - undefined
Management College of South Africa
01.2012
Matric - English, Afrikaans, Sotho, Accounting, Economics, Mathematics, Computer Practice
Seraditola High School
01.1997
Skills
Employee training
Training program development
Learning management system
Training needs assessment
Performance management
Employee onboarding
Recruitment coordination
Workshop facilitation
Skill gap analysis
Feedback collection
Problem-solving
Adaptability and flexibility
References
- Thabang, Njuza, Director, 062 818 8578, Hospitality Academy, Contact Number: 062 818 8578 (mobile)
- Sbusisiwe, Majola, Training Manager, 011 439 2300, 078 538 5137, Feedem Group, Contact Number: 011 439 2300 / 078 538 5137
Timeline
Skills coordinator
Feedem Group (PTY) LTD
11.2015 - Current
Trainer /Training Co Ordinator
Hospitality Academy
01.2008 - 10.2015
Assistant Manager
Woolworths Cafe
01.2000 - 01.2008
Food and Beverage Certificate Level 4 - undefined
Hospitality Academy
Degree in Bachelor of business Admin - undefined
Management College of South Africa
Matric - English, Afrikaans, Sotho, Accounting, Economics, Mathematics, Computer Practice
Seraditola High School
Project Management
Damelin