TSITSI CHARITY MUCHEKA
KWAMHLANGA,SOUTH AFRICA
Summary
- Hardworking Admin Manager who brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives.
- Tech-savvy and always looking for improvement opportunities. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices.
- Excels with minimal supervision and decisively approaches problems. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
- Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
- Motivated with over ten years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Dedicated Administrator highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work history
ADMINISTRATION MANAGER/EDITOR
LIVING IN VICTORY MAGAZINE
Kwamhlanga, Gauteng
2016.08 - Current
- Oversaw [Type] order processing function.
- Planned, coordinated and optimised administrative procedures.
- Tightened inventory controls to reduce stock loss.
- Assessed administration team's performance, feeding back key insights at staff appraisals.
- Researched and created new business opportunities, growing customer base.
- Prepared profit and loss reports using Quick Books.
- Put together editorial articles for magazine
- Communicated with all writers making follow ups on articles
- Liaised with designing team making sure the designs are according to company policy.
- Handled budgets for editing, design and free-lance writers.
ADMINISTRATOR MANAGER
LUTACH ENTERPRISES
HARARE
2012.11 - 2015.10
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
- Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors.
- Created financial reports to analyse trends and identify efficiencies.
- Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established budgets based on historical, current and forecasted business data.
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Partnered with management team to optimise operations and reduce costs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
Administrative manager
KIMS AUTO
GABORONE
2007.05 - 2011.12
- Prepared departmental budgets for workshop and administration departments through in-depth analysis of historical data and projected spending against actualised costs.
- Instituted and built dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives.
- Drafted procedural statements and guidelines for company-wide use.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled resources by department or project and tracked use.
- Followed up on outstanding invoices by liaising with insurance companies and individual clients.
- Monitored workshop to make sure they are working on cars that have been paid for.
- Handled salaries and salary advances for employees.
- handled employee grievances
- Streamlined processes to improve and optimise office operations.
OFFICE ADMINISTRATOR
ACP CONSULTANCY
GABORONE
2003.03 - 2006.12
- Managed staff travel arrangements to identify best available options.
- Handled mail and correspondence for [Number]+ employees.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Oversaw company insurance documentation and renewals.
- Monitored contract delivery to achieve key deliverables.
- Drafted, printed and compiled important formal documentation, strictly meeting required standards.
- Managed highly complex diaries for senior staff through effective calendar planning.
- Recorded meeting minutes accurately, communicating with relevant teams for prompt action.
- Reduced costs and improved operational efficiencies by streamlining processes.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Updated client records with strict attention to confidentiality, maintaining full data protection compliance.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Processed invoices and financial data with strong eye for detail.
- Produced and distributed monthly reports using Excel knowledge.
Executive secretary
PANAAR SEEDS
RUWA
1998.07 - 1999.11
- Maintained up to date knowledge on the latest corporate governance and regulatory changes, consistently ensuring company compliance on financial matters.
- Reviewed and overhauled recordkeeping procedures, implementing a more user-friendly systems that reduced overall reporting times.
- Coordinated complex travel schedules simultaneously, to ensure successful execution.
- Successfully identified opportunities to reduce spending on office supplies, leading to department cost savings.
- Prepared secretarial reports that reduced workload.
- Processed invoices monthly, improving invoice payment time.
- Reviewed data for accuracy, consistently verifying conformity to company standards and procedures.
- Provided high-quality support to Accounts Department, handling administrative matters including screening calls, managing schedules, consistently maintaining the highest standards of office efficiencies.
Receptionist manager
FOX AND CARNEY REAL ESTATES
HARARE
1997.01 - 1998.06
- Manned reception and switchboard
- managed files of statements, invoices and receipts and updated records.
- Schedule Appointments with tenants and House owners
- Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
- Coordinated strategies to protect property, staff and guests.
- Maintained excellent security provisions for appropriate hotel and grounds control.
Education
TOPFLIGHT SECRETARIAL COURSE - ADMINISTRATION
B.I.C ACADEMY
HARARE 1996.01 - 1996.12
GCSEs - ORDINARY LEVEL
HATFIELD HIGH SCHOOL
HARARE, ZIMBABWE 1990.01 - 1993.11
A-Levels -
HATFIELD HIGH SCHOOL
HARARE, ZIMBABWE 1994.01 - 1995.11
CERTIFICATE OF ORDINANCE - APOSTLE
GLOBAL SCHOOL OF MINISTRY
HARARE 2017.01 - 2017.11
CERTIFICATE - MARRIAGE MENTOR AND RELATIONSHIP COACH
THE INSTITUTE OF MARRIAGE AND FAMILY AFFAIRS
SOUTH AFRICA 2020.05 - 2021.05
Skills
- Order processing
- Payroll management
- Administrative project management
- Process improvement techniques
- Account reconciliation
- Sales support
- Office management
- Ability to prioritize
- Public Relations
- Business administration
- Accounts Payable/Accounts Receivable
- Credit and collections
- Report writing
- Business Communication
Languages
English
Advanced
Timeline
CERTIFICATE - MARRIAGE MENTOR AND RELATIONSHIP COACH
THE INSTITUTE OF MARRIAGE AND FAMILY AFFAIRS
2020.05 - 2021.05
CERTIFICATE OF ORDINANCE - APOSTLE
GLOBAL SCHOOL OF MINISTRY
2017.01 - 2017.11
ADMINISTRATION MANAGER/EDITOR
LIVING IN VICTORY MAGAZINE
2016.08 - Current
ADMINISTRATOR MANAGER
LUTACH ENTERPRISES
2012.11 - 2015.10
Administrative manager
KIMS AUTO
2007.05 - 2011.12
OFFICE ADMINISTRATOR
ACP CONSULTANCY
2003.03 - 2006.12
Executive secretary
PANAAR SEEDS
1998.07 - 1999.11
Receptionist manager
FOX AND CARNEY REAL ESTATES
1997.01 - 1998.06
TOPFLIGHT SECRETARIAL COURSE - ADMINISTRATION
B.I.C ACADEMY
1996.01 - 1996.12
A-Levels -
HATFIELD HIGH SCHOOL
1994.01 - 1995.11
GCSEs - ORDINARY LEVEL
HATFIELD HIGH SCHOOL
1990.01 - 1993.11