Tsitsi Majaya

• Increased brand awareness by developing and executing effective influencer marketing campaigns.
• Gathered insights from interaction with current and prospective consumers to enhance content.
• Engaged with consumers using education, passion and authenticity.
• Monitored campaign performance to make data-driven adjustments and optimize results.
• Developed and executed promotional campaigns to drive brand awareness and sales.
• Analysed data and delivered insights from influencer campaigns.
• Presented comprehensive reports and insights to clients, ensuring clear communication of campaign performance.
• Managed influencer communications, fostering strong relationships and ensuring alignment with brand goals.
• Leveraged Traackr, Airtable, and Excel for efficient campaign management.
• Translated client needs into targeted influencer criteria, driving successful recruitment.
• Designed and implemented surveys to identify and recruit influencers suited to brand campaigns.
• Led successful campaigns for renowned multinational brands such as Maybelline, Garnier, and Dr. Beckmann.

• Implemented and maintained high standards of service, actively promoting exceptional customer assistance.
• Maintained a consistent record of positive customer feedback.
• Proactively resolved sources of dissatisfaction and implemented processes to prevent future service obstacles.
• Enhanced customer satisfaction by streamlining processes, including check-in procedures, highlighting an ability to optimize user experiences.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Notable achievements

• Achieved Superhost status within the first 4 months on the platform.
• A Superhost is a designation on Airbnb, awarded to hosts who consistently provide exceptional hospitality and maintain high guest satisfaction ratings.

• Collaborated with team members to create and boost brand awareness through strategic event marketing, product demonstrations, and brand promotion campaigns.
• Communicated product information and educated consumers about the company.
• Approached potential customers, engaging in conversations to cultivate brand loyalty.
• Educated customers about product features, addressing questions and concerns.

• Conducted market analysis and stayed updated with the latest industry trends.
• Created engaging content for Instagram and Facebook, utilizing in-depth competitor research to inform content decisions and regularly reporting findings to the supervisor.
• Collaborated with influencers to develop campaigns for the Seafoodboil menu, resulting in a significant 30% increase in sales.
• Designed and presented social media campaign ideas, while continuously monitoring and adapting strategies to target specific follower demographics.
• Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.