Summary
Overview
Work History
Education
Skills
Websites
Courses
Timeline
Generic

TSIMO NTOMFIKILE ELIZABETH

Administration Assistant /Receptionist
JOHANNESBURG

Summary

A pleasant, professional, and proficient administrator/receptionist and customer service provider with a long track record of ensuring things run smoothly behind the scenes in a busy office. I am an effective team member who can meet deadlines and ensure that the highest standards of Office organization are maintained at all times. I have a systematic and thorough approach to work and will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over I am always looking to improve ways to make work more efficient and accurate.to contribute to organizational expansion and excellence.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Assistant Administrator

Dyness South Africa
09.2023 - 09.2024
  • Checked and verified employee reimbursement requests
  • Ensured compliance with company policies before processing
  • Managed and processed payments for office rentals, utilities, and internet services, ensuring all payments are made on time
  • Oversee the petty cash fund, manage reimbursements, and maintain accurate transaction records

  • Employee Surveys: Distributed surveys to employees, collected responses, and compiled data for management analysis
  • Uniform Coordination: Ordered and distributed office uniforms, ensuring all employees are equipped according to company standards
  • Managed the company's courier account
  • Managed ordering of office supplies, ensuring inventory levels are maintained and all departments have necessary resources
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Delivered exceptional customer service by managing client inquiries, coordinating appointments, and providing administrative support. Used online systems to track client requests and ensured timely follow-up. Helped with resolving customer service issues and provided accurate information to clients.
  • Assisted customers by troubleshooting technical issues and providing solutions via phone and online platforms. Worked closely with the technical team to ensure prompt resolution of customer queries. Maintained detailed records of interactions and ensured timely follow-up to

Front Office Receptionist

Cnbm international
04.2022 - 07.2023
  • Scheduled and coordinated appointments and meetings
  • Managed multi-line phone system and directed calls
  • Provided exceptional customer service and greeted visitors
  • Processed and prepared financial statements and reports
  • Created and followed up on invoices
  • Reviewed and audited financial statements

Volunteer

YouthBuild
02.2021 - 12.2021
  • Taught workshops and facilitated group discussions on topics related to
  • Cleaned and sanitized classrooms, play areas, and restrooms, ensuring a safe and hygienic environment for children and staff
  • Assisted with laundry tasks such as washing, drying, and folding bedding and clothing used by the children
  • Helped maintain outdoor areas, including sweeping, trash removal, and general tidiness
  • Managed inventory of cleaning supplies and ensured adequate stock levels
  • Collaborated with staff to ensure that cleaning tasks were completed efficiently and on time
  • Coordinated volunteer schedules and assignments for a local food bank
  • Assisted in organizing recreational activities for elderly residents at a retirement home
  • Provided companionship and emotional support to senior citizens living in assisted living facilities
  • Participated in group exercises and physical therapy sessions with elderly residents
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Waitress

Spur Steak Ranches
12.2016 - 02.2019
  • Managed front-of-house operations including oversight of staff, customer service, and reservation management
  • Maintained inventory and supplies, ensuring proper levels and minimizing waste
  • Collaborated with chefs and kitchen staff to coordinate smooth service and exceptional guest experiences
  • Ensured compliance with health and safety regulations and maintained cleanliness of the restaurant
  • Handled customer complaints and ensured prompt resolution to maintain customer satisfaction
  • Handled cash transactions accurately and efficiently as a cashier
  • Provided exceptional customer service in a high-volume restaurant setting
  • Took and delivered food orders promptly and accurately as a waitress
  • Maintained cleanliness and organization behind the bar as a barlady
  • Trained new staff members on menu items, POS systems, and customer service protocols
  • Collaborated with kitchen staff to ensure timely and accurate order preparation

Education

Grade 12 -

St Marys College High School
Johannesburg, South Africa
01.2008 - 12.2008

Skills

Guest relations management

Scheduling appointments

Time management

Payment processing

Sales techniques

Complaint resolution

Supply restocking

Inventory management

Front-of-house display creation

Telephone skills

Customer and client relations

Office administration

Teamwork

Courses

  • Secretary
  • Bookkeeping

Timeline

Assistant Administrator

Dyness South Africa
09.2023 - 09.2024

Front Office Receptionist

Cnbm international
04.2022 - 07.2023

Volunteer

YouthBuild
02.2021 - 12.2021

Waitress

Spur Steak Ranches
12.2016 - 02.2019

Grade 12 -

St Marys College High School
01.2008 - 12.2008

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TSIMO NTOMFIKILE ELIZABETHAdministration Assistant /Receptionist